Come work with Missoula's premier home health employer!

Who we are... Partners In Home Care is the premier home health agency in Montana. With a staff complement of 200 strong, we serve a radius of 100 miles around Missoula with a broad array of professional healthcare including nursing, occupational therapy, physical therapy, social work and bereavement support. Our programs encompass Home Health, Hospice (the largest Hospice in the community), Home Infusion, Home Medical Equipment (including home modifications for those who want to age-in-place) and HCBS (the Medicaid “waiver” program that supports those who wish to live with independence).

If you love variety in your day, this is the position for you. This full-time position helps with maintenance of equipment, deliveries and office tasks.

What we offer... We offer the following benefits to our employees:

• Competitive Pay
• Flexible Scheduling
• Medical, Dental, Vision, and Life Insurance (that's affordable!)
• Extensive Paid Leave (including paid holidays!)
• 401K with Company Match
• Continuing Education Stipend
• Tuition Reimbursement

What you will do... An integral Home Medical Equipment department team member, the Patient Service Specialist position provides administrative support to the high volume HME Department and responds to staff and patient needs by utilizing a variety of office systems. Performs general clerical duties and tasks required to process referrals, admissions, medical orders, insurance verification, ticket processing, supply fulfillment, equipment organization and processing. This position requires a pleasant, calm and professional demeanor.

Essential Duties and Responsibilities:

• Performs a variety of general office tasks including, but not limited to, processing delivery tickets, compliance documents, general filing, organizing, ordering supplies and point-of-contact with our walk-in customers. Responds to client questions about their accounts, supplies and invoices.
• Fulfills point-of-sale CPAP, oxygen and other merchandise orders including mail orders; occasionally interacts with our third-party call center for respiratory supply orders. Performs requested tasks, research, inventory management and checks-in incoming freight as needed.
• Provides support to all HME staff through general reception duties and clerical tasks. Duties include answering the phone, answering the door, performing general intake duties as needed, processes payments, records those payments and respond to patient questions about their accounts, supplies, invoices, etc. in a timely and professional manner.
• Provide support to our Patient Service Techs by assisting with cleaning, organization and storage of equipment. This will include occasional local deliveries, and other driving duties as needed. Performs other task and duties as assigned by the HME Manager.
• Takes ownership of assigned tasks and can demonstrate proficiency over time.
• Participates in a rotating on-call schedule for after-hours calls and emergency requests.

Your Qualifications include...

• One (1) years of office experience.
• High school graduate or equivalent.
• General proficiency with office productivity software preferred.
• Prior experience in a health care environment and electronic medical records system preferred.
• Strong communication skills and documentation writing are required.
• Professional demeanor, customer-focused attention, self-directed.

Physical Demands & Working Conditions...Work is generally indoors and sedentary, however, occasional lifting of up to 50 lbs. may be required. Work requires significant attention to detail and deadlines. Work involves frequent sitting or standing, with occasional lifting, stooping and bending. The position also includes the frequent use of a keyboard, and use of hands to finger, handle, and feel. Position requires ability to focus at close ranges.