Are you a passionate Patient Service Representative looking to make a meaningful impact on patients’ lives? Nucleus Healthcare is seeking a qualified candidate to join a prestigious academic health system in up-and-coming Columbia, MO.

Not only is the health system ranked as one of Becker Healthcare's 150 Top Places to Work for three consecutive years, but it also values the importance of work-life balance and professional growth for its employees. Take the next step in your career and thrive in an environment where you are respected, challenged, and offered endless opportunities to define your career path!

Location Highlights

Are you looking for a small town with big opportunities?

Columbia, MO, is a charming university town in the heart of Missouri known for its top-rated university, healthcare system, public schools, and Division 1 sports. With an affordable cost of living and housing, temperate climate, thriving cultural and culinary scene, a multitude of outdoor activities, and ease of access to St. Louis and Kansas City, you can have the best of both worlds: the charm of a small town with the convenience of modern amenities and top-notch healthcare. Discover why Columbia received an A rating from Niche.com and is ranked among the top 30 places to buy a house, raise a family, and live in America!

Workplace Highlights

• “Just Culture” organization
• DAISY Award Partner
• ANCC Accredited Nursing Program and actively pursuing Magnet status
• Defined career pathway and transparent clinical career ladder for RNs
• Competitive pay and comprehensive benefits
• 50% - 75% tuition reimbursement for employees and their children, spouses, and dependents based on eligibility

Retirement Program

• 100% Employer Match up to 8% of Eligible Compensation

Tuition Assistance

• 6 Months: 75% off six credit hours per semester or 3 per summer at academic campuses
• 1 Year: 50% off for spouses, children, & adult dependents

Child Care Assistance

• Partnership with Care.com for at-home childcare support

Paid Time Off (Exempt)

• 0-5 years: 17 Days
• 5+ Years: 22 Days

Personal Days

• 4 Days

Sick Days

• 12 Days

Insurance

• Health, Life, Long-Term Disability, Accidental Death

Pay Rate

• $13.91/ hour - $21.18/ hour based on experience

Job Description

• Communicate any expected delays to patient and ancillary service departments.
• Greet, escort, and answer phone system, handle and/or direct calls to the appropriate area, and place calls as requested by the supervisor.
• Use excellent guest relations skills in all interactions with patients, visitors, and staff.
• Maintain the appearance of the waiting room, reception area, and offices; straighten magazines, chairs, and other light furniture.
• Maintain working knowledge of all office equipment, fax, copiers, phones, etc.
• Request, prepare, and ensure the completeness of the patient's medical record and physician orders.
• Understand and subscribes to the Culture of Yes to Care, Deliver, Innovate, and Serve our patients.
• Validate patient demographics, insurance, pre-certification, prior authorization, and referrals; accurately manage copay collections; prepare accurate billing documents utilizing knowledge of ICD-9, CPT-4 coding, and managed care plans; obtain signatures; process hold bills.
• Patient check-in, check-out, batching, scheduling, bumping, canceling, and no-showing appointments; maintaining bed control; conducting bedside patient interviews; effectively utilizing computer applications such as IDX/GE, PCS, Cerner, etc.
• Depending upon the location and assigned area of responsibility, the following duties may apply: Preparing patients for examinations, including taking and recording vital signs, printing medication lists, and other tasks.
• Perform Point of Care (POC) testing on patients, maintain POC equipment and supplies, and maintain equipment/controls.
• May complete unit/department-specific duties and expectations as outlined in department documents.

Required Qualifications

High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills, and abilities can be acquired. Six (6) months of experience with frontline customer service and guest relations duties and skills.

Preferred Qualifications

Prior experience in a health care setting, hospital admissions, registration, medical office, and use of medical terminology is strongly preferred. Additional license/certification requirements as determined by the hiring department.

Physical Demands

The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. This position is very active and requires ambulating, reaching, and moving objects weighing up to and over 20 lbs. This role also routinely comes into contact with patients who may have contagious illnesses. This position is in a health care facility open 24 hours a day, 365 days a year. Rotating shifts as well as holiday and work during inclement weather will be required.

Nucleus Healthcare

Who We Are

Purpose-built, patient-minded, and mission-driven, Nucleus is trusted by major hospitals, health systems, and life sciences organizations with a vision to redefine how healthcare does business.

What We Do

Nucleus Healthcare (“Nucleus”) delivers next-generation human capital management to empower people who power healthcare. Rooted in talent management, Nucleus provides services and solutions that have yielded more than 7,500 hires in healthcare for all levels and roles.

Our Mission

Empower the people who power healthcare.

Our Vision

Redefining the way healthcare does business.

Our Values

We deliver results • We are committed • We are precise • We are change agents • We are ONE team • We are fueled by passion and purpose.

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