Job description

We are primarily seeking PSCs for our Moriarty, Edgewood, Cedar Crest, and Los Lunas locations. Albuquerque positions are limited. If you are willing to travel to another site, please be sure to list it in the final question on the application.

Duke City Primary Care is looking to add a few exceptional individuals to our team! At Duke City, we pride ourselves on offering fast, friendly, quality care to all the residents of New Mexico in need. If you are a positive, driven person who enjoys a challenging work place and exudes a positive attitude, we're looking for you!

Overview/Job Purpose
The Patient Service Coordinator (PSC) is the first point of contact between patients and DCPC. A positive approach to your duties and exceptional customer service are critical to the success of the entire visit. The PSC's primary purpose is to provide daily administrative support for staff, patients, families, and/or visitors. Job responsibilities include greeting patients and office operations, such as answering telephones, printing, copying, faxing, scanning, collecting/processing payments, and ensuring accuracy of data entry when obtaining patient information.
Summary of Primary Duties
As a Patient Service Representative, your day-to-day duties may include:
Greeting and welcoming patients
Completing patient registration process by inputting patient demographics and financial information o May include follow up on any missing or incorrect information with patients
Verifying insurance eligibility and relaying relevant information on payment, billing, and collection processes and policies
Notifying, explaining, and collecting co-pays, deductibles, and co-insurance as appropriate
Obtaining signatures on all required documents
Handling all forms of payment including cash and maintaining a balanced drawer
Answering non-medical patient questions and providing information
Maintaining and organizing the waiting room/lobby area.
Retrieving and faxing/mailing medical records

Timely electronic filing, faxing, or otherwise managing all pertinent medical documentation

Answering calls and taking messages
Checking voicemail messages
Maintaining a clean, neat, and organized work area
Functioning as an effective team member
Performing other duties as assigned
Staff Accountability
The PSC will be held accountable for the criteria listed below:
Accuracy of data entry on registration for all patients
Accuracy of accepting and processing payments
Knowledge of In-Network and Out-of-Network provider
Paying attention to detail
Ability to multi-task and work well under pressure
De-escalating and directing all patient complaints and concerns to proper area of management
Balancing of day sheet, cash/check collections, and credit card summary report
Experience Required:
Completion of or equal to one year of relevant work experience and/or customer service in a healthcare setting
Skills Required:
Minimal Lifting, bending and stooping, sitting for 6-8 hours a day. Walking or standing up to 2 hours a day, continuous hand and wrist movement for data entry
To maintain a positive attitude in a busy, team-based environment
Ability to multitask and prioritize appropriately while maintaining appropriate organization
Qualifications:
High School Diploma or equivalent
Understanding and verification of medical insurance

Ability to work independently and with the public in a high-pressure environment
Ability to escort or transport patient by wheelchair when appropriate
Ability to work all shifts as needed
Basic computer skills. Types 25 words per minute with data entry accuracy
Pass criminal background check and accurately process money transactions
Detail oriented with excellent interpersonal communication skills
Medical billing experience and familiarity with basic medical terminology preferred

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• Monday to Friday
• Weekend availability

Application Question(s):

• We are seeking PSCs at multiple locations, please specify if you are interested in Moriarty, Edgewood, Cedar Crest, Los Lunas, Albuquerque, or any available location.

Experience:

• medical registration: 1 year (Required)

Work Location: In person

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