Job description

This position will require a flexible, forward-thinking individual who is able to adapt to changing work environment, is a team player, and provides quality patient service. The ability to multitask, as well as taking incoming and making outgoing calls to schedule our patient appointments is essential in this position.
Essential Functions

• Register and schedule patients, data entry of demographics and insurance information
• Understand various aspects of medical insurance and verify patient insurance
• Clearly and concisely document every patient interaction in our EMR system.
• Take electronic messages and convey information to respective medical care provider teams
• Perform follow-up calls for missed appointments, including cancelled and no-show appointments, schedule changes and overdue recall.
• Maintain appointment scheduling in accordance with Associated Eye Care scheduling policies
• Provide excellent customer service
• Respond to patient inquiries both over the phone and electronically
• Complete other daily functions including but not limited to listening and returning voicemail messages, or electronic messages, working daily reports and tasks

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Other Essential Functions*

• Must present self at the workstation, ready for work, at the scheduled time
• Must be willing and able to travel to clinics when/if schedule dictates coverage is necessary
• Participates in department and company meetings, as requested
• Performs other duties as assigned
• Travel to other AEC offices as needed
• Work varied scheduled and in other AEC offices as needed to fill staffing needs

Education & Licensing

• High School Diploma, or equivalent, required

Experience

• Minimum 1-3 years call center experience or 1-3 years health care experience preferred.
• Previous clinic work experience and medical terminology background preferred

Associated Eye Care offers a very competitive salary and benefits package including: Health insurance, Dental insurance, Life insurance, Long Term disability, Flex and a 401(k) plan.
Job Type: Full-time
Associated Eye Care is an Equal Opportunity/Affirmative Action Employer

Job Type: Full-time

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