Patient Relations Coordinator - Per Diem
Job description
Provides coordination and administrative support for all aspects of patient care, including building relationships with patients, problem solving in partnership with leadership and ensuring all medical information is available to patients throughout their experience.
ResponsibilitiesCoordinate all aspects of patient care including but not limited to:
- Scheduling clinic appointments, patient referrals and other internal and external providers as needed
- Obtaining patient prescription orders and refills
- Assisting with durable medical equipment and prosthetics
- Responding to patient inquires in a timely manner (within 24 hours) and updating shared documents accordingly
- Serves as the main intake personnel
- Working closely with the clinical and finance team to ensure patient receives all information necessary to proceed with treatment
Assist patients in appointments, surgeries and consultations, including services such as interpretation as needed; including coordinating transportation and booking housing accommodations.
Accurately collects and enters all necessary patient information including but not limited to:
- Letters of medical necessity from medical providers
- Insurance verification
- Cost estimates from finance
- Media consents
- Collecting all patient surgery clearances and coordinating surgical times
Support strategic institute initiatives to improve patient care including but not limited to: research, patient education, relationship building, etc.
Required: Minimum LPN, Associates Degree in Nursing or related field or commensurate clinical/patient experience
Preferred: Bachelor Degree
Required: Minimum 5 years experience in acute care setting as a Licensed Practical Nurse, Case Manager or Social Worker
Preferred: 7 years preferred. Conversant knowledge and experience with case management, care coordination or discharge planning.
Required: Must be currently licensed, certified or registered to practice profession/vocation as required by law, regulation in state of practice or policy or Case Management Certification
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Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
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