ChristianaCare, Union Hospital of Cecil County is looking for Patient Registration Specialists II to work in their Emergency Registration department and serve our patients guided by our values of Love & Excellence. The Patient Registration Specialist II is responsible for the timely collection, validation and entry of all information (patient demographics, insurance, orders, etc.) necessary to support accurate billing, scheduling, pre-registration and/or registration for inpatient, outpatient and emergency department services.

Schedule: FT - Days, Nights, Weekends

Essential Job Responsibilities:

• Obtains (via phone or in person), verifies and accurately enters all information for scheduling, pre-registration or registration of patient emergency department services, inpatient admission, observation and after hours outpatient services.
• Performs duties of customer service representatives including switchboard and visitor support after hours.
• Communicates effectively with patient, physicians, medical office staff, insurance representatives and other hospital personnel to assist in access to care.
• Performs post-registration duties involving utilization and care reporting.
• Requests and collects payments (co-payments, co-insurance, deductible and payment on account) at time of service, where permissible.
• Complies with federal, state and hospital regulations, to include but not limited to HIPAA, EMTALA and CMS.
• Downloads and reconciles patient information report as assigned to improve accuracy of claims submission date.
• Performs other duties as assigned.

Requirements

Education: High School Diploma or GED equivalent required.

Licenses / Certifications: Certified Revenue Cycle Specialist (CRCS) or equivalent preferred.

Experience: Previous experience in the healthcare environment, or course study in the medical field such as medical terminology preferred.

Skills

Required