Job description
Aledade Care Solutions is a new business unit at Aledade charged with designing, testing, and deploying new clinical service lines and business offerings that will augment and extend primary care practices’ clinical capacity, offering selected patients a portfolio of virtual and (eventually) home-based services to improve health at lower costs.
Today, Aledade manages $12 billion in healthcare spending, partnering with 550+ practices across 30+ states and caring for over 1.2 million patients. We are a thriving growth stage company with a track record of success through technology enablement (including our proprietary software platform) and practice transformation by healthcare experts with local knowledge.
We are searching for a Patient Outreach Analyst to join the team. This analyst will be responsible for organizing and manipulating multiple data sources as well as leveraging this data to deliver actionable insights for key stakeholders. Specifically, the Patient Outreach Analyst will be responsible for the creation and dissemination of reporting that encompasses agent level outcomes, patient outreach outcomes, and status updates as requested. Eligible candidates must be comfortable collaborating across teams, organizing data, identifying trends and managing multiple data sources. Ideal candidates will possess strong verbal and written communication skills, be detail oriented and fluent in Microsoft Office and Google Suite applications.
Responsibilities:
- Pull, combine and display Patient Outreach data from multiple data sources including, but not limited to the Aledade App, call center telephony platform, and other data sources as needed
- Organize and manipulate data to be presented to end users in an actionable manner including the creation of dashboards
- Use Patient Outreach data to identify and deliver actionable insights to key stakeholders including trends in patient outreach engagement rate, scheduling conversion, and new opportunities for improvement
- Identify, monitor and communicate changes and trends in outreach efforts which affect key metrics
- Establish relationships, gather input and facilitate communication amongst key stakeholders
- Review and research data discrepancies across sources to sustain data integrity
Required Education, Skills, and Experience:
- Bachelor’s degree in related field or equivalent work experience
- Minimum 3 years of experience with data management and reporting
- Highly organized individual
- Proficient in Microsoft Excel and Google Suite Tools such as Google Sheets
- Ability to work with various software applications daily
- Ability to effectively communicate verbally and in writing
- Effective collaboration skills across teams
- Proactive and self-motivated individual
- Comfortable working in a fast paced environment
- Ability and comfort with tackling and prioritizing multiple tasks
Preferred Experience:
- Minimum of 1 year of experience with data management and reporting in a call center environment
All prospective hires will be required to demonstrate that they have been fully vaccinated, including booster shots, against COVID-19 with a COVID-19 vaccine for which the U.S. Food and Drug Administration has issued a license or an Emergency Use Authorization prior to mutually-agreed upon start date at Aledade, unless they qualify for a medical or religious accommodation to this vaccination requirement.
If you are passionate about transforming the healthcare system into one that best serves the needs of patients, doctors, and society, we’d love for you to join us!
Who We Are:
Aledade is a leader in population health that is using innovative, value based solutions to transform the way physicians interact with their patients. We are on a mission to change healthcare for the better and solve complex problems within the healthcare system.
We follow the simple but radical idea that Aledade only succeeds when our partner practices succeed. From our cutting-edge technology platform to practice transformation services, we provide physicians with everything they need to create and run an accountable care organization (ACO), revamping the way they practice and getting them back to where they should be: quarterbacking their patients’ health care!
Our customized solutions help clinicians in communities across America preserve their autonomy, deliver better care to their patients, reduce overall costs, and keep independent physician practices flourishing.
What Does This Mean for You?
At Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness, and a desire to learn. You will work with team members that bring a wide range of experiences, interests, backgrounds, beliefs, and achievements to their work, united by a shared passion for public health and a commitment to the Aledade mission.
We’ve recently been recognized as a Top Workplace by The Washington Post, Best Workplace in HealthCare & Biopharma, Top 100 Best Small & Medium Workplaces, Glassdoor Best Places to Work, a Best and Brightest Companies to Work for in the Nation, a Tech Tribune 10 Best Tech Startups in Maryland and Bethesda, Best Tech for Good, Best Workplaces for Millennials, Best Workplaces for Women, Best Workplaces for Parents, Top Workplaces USA, and a Healthcare Industry Top Workplace.
That’s because the things that matter to you also matter to us!
In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the needs of our full-time team-members:
Flexible work schedules and ability to work remotely available for many roles
Educational Assistant Program
Robust time off plan (21 days of PTO in your first year!)
Paid Volunteer Days
11 paid holidays
12 weeks paid Parental Leave for all new parents
6 weeks paid sabbatical
Health, dental and vision insurance paid up to 80% for employees, dependents, and domestic partners
401(k) with up to 4% match
Stock options
Monthly cell phone stipend
Jeans everyday workplace
Gender neutral bathrooms
And more!
At Aledade, we don’t just accept differences, we celebrate them! We strive to attract, develop, and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance, and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.
Privacy Policy: By applying for this job, you agree to Aledade's Applicant Privacy Policy available at https://www.aledade.com/privacy-policy-applicants
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