Job description

MedVanta is the nation's largest physician-owned and operated next generation management services organization (MSO). Our services are specifically designed for musculoskeletal (MSK) providers and go beyond that of a traditional MSO, empowering our clients with the precise infrastructure, data, technology, and administrative processes needed to thrive both today and tomorrow.

Your Impact

As a Patient Financial Services Representative, there is no lack of purpose. Our team are the people patients turn to for help not only with daily billing needs, but also during confusing and difficult times. Providing clarity, expertise, empathy, thoughtful follow up, and genuinely caring service. Being on a team that lives the bigger picture of MedVanta being the exception to the common negative experiences many have with healthcare.

Apply If

• You want to be part of an organization with a culture of genuine and unstoppable growth with leaders actively looking to advance you in your career.
• You would like to work with leaders who say, "that's a good idea, let's try it!"
• You are one of the few who welcome challenges as an opportunity to show off your excellent communication and performance skills.

Duties include, but are not limited to

The duties and responsibilities of the position are to be carried out in a manner that is consistent with the Mission, Core Values and Operating Principles of MedVanta.

• Answer incoming patient phone calls and make outbound collection calls on open balances.
• Update patient insurance, confirming eligibility and queue claims for billing.
• Update demographic and guarantor information in the Patient Accounting System
• Handle patient inquiries to address billing questions via inbound calls and patient correspondence.
• Fulfill patient requests for itemization of charges, adding/verifying/billing insurance, establishing payment plans, process adjustments, request refunds, and explain policy and guidelines.
• Initiate patient outreach on delinquent payment plans, adding accounts to existing payment plans and high risk/balance accounts.
• Review, address, and monitor credit balances to ensure compliance with regulatory and contractual obligations.
• Identify and troubleshoot patient billing issues to ensure resolution.
• Manage and work queues and worklists in patient billing system.
• Receive and process patient credit card payments and allocate to appropriate visits on the account.
• Evaluate accounts for bad debt placement and work with bad debt vendor on patient issues and concerns.
• Post appropriate discounts and adjustments to patient accounts.
• Interact with supporting departments; coding, cash-ops, AR follow up to resolve billing and payment issues.
• Conform with and abide by all regulations, policies, work procedures and instructions.
• Other duties as assigned.

Requirements & Educational Experience

• High school diploma
• Bilingual: Spanish is highly preferred
• 2+ years' of related experience, with experience in an orthopaedic setting preferred
• Proficiency with Microsoft Office suite of products as well as electronic billing systems
• Extensive knowledge of insurance, benefits, medical terminology, and medical billing
• 1+ years' experience in a call center environment focused in healthcare highly preferred

Competencies/Required Skills & Abilities

• Strong Interpersonal Skills - Ability to develop relationships and collaborate and influence in a decentralized organization.
• Demonstrated ability to organize, prioritize, and manage multiple tasks in a dynamic environment with a proven track record of results.
• Strong interpersonal, oral, and written communication skills with excellent self-discipline and patience.
• Able to work independently.
• Exudes professionalism in presentation.
• Must be able to read, write, speak, understand, and communicate in the English language.

Physical Demands

• Must be able to sit for long periods of time and lift up to 25 pounds.
• Must be able to use appropriate body mechanics techniques when performing front desk duties.
• Requires frequent bending, reaching, repetitive hand movements, standing, walking, squatting and sitting.
• Adequate hearing to perform duties in person and over telephone.

Job Type: Full-time

Pay: $17.00 - $20.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Bethesda, MD 20817: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Call center: 2 years (Preferred)
• Microsoft Office: 2 years (Preferred)

Language:

• Spanish (Preferred)

Work Location: In person

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