Job description
The Patient Coordinator acts as a liaison between the patients, the psychiatric and medical providers. This includes scheduling of appointments, reminder calls, assists with billing, assists with referrals, and requesting medical records. Employee has the ability to multi-task and prioritize with strong organizational skills. Assures adherence to state statutes, rules, and billing regulations, CARF standards, and federal regulations including HIPAA and 42 CFR Part 2. Positively represents the organization and promotes Rimrock Foundation’s Mission to the community.
ESSENTIAL FUNCTIONS:
Support Responsibilities
Primarily responsible for scheduling patient appointments and coordination between providers for Psych and Medical Services.
- Responsible for cash drawer in patient store daily.
- Provide escorts for patients from the lobby to appointments on the 3rd
- Work with providers to distribute psych and medical referrals.
- Weekly audit provider dictations
- Coordinates admitting patients who need to be added to Evolv under the Psychiatric filter daily.
- Provide telemedicine support.
- Tracks all no-call no show clients for psychiatric and medical providers.
- Fax prescriptions as requested.
- Conduct reminder calls to outpatient clients and complete reminder slips for all inpatient appointments.
- Request medical regards and scan into Evolv as requested by providers
- Cross train to back-up MAT coordinator as needed
- Any other tasks as assigned
Customer Service Responsibilities:
- Supports organization’s customer service initiative; strives for service excellence by seeking challenges and turning them into opportunities.
- Models' professionalism by addressing others with appropriate actions, appearance and communication.
- Works in a spirit of teamwork and trust and maintains professional boundaries in working with others; accepts responsibility for own behavior.
- Provides timely and thorough follow-up with internal and external customers.
- Serves on committees or process improvement teams to assist in improving quality/customer satisfaction, as assigned.
- Models and promotes effective communication.
ORGANIZATIONAL COMPETENCIES:
Accountability – Takes ownership for resolving problems, reaching goals, and serving patients, team, and organization. Accepts responsibility for own behavior. Assures that resources are allocated in accordance with the priorities of the strategic plan. Performs self-quality monitoring in order to develop and execute plans to meet established goals.
- Time Management – Maximizes the use of time and resources and effectively prioritizes tasks. Completes paperwork, evaluations, and other required documentation accurately and timely.
- Teamwork – Works cooperatively and capably with a wide variety of people. Actively promotes teamwork and information sharing within and across departments. Works in a spirit of teamwork and trust and maintains professional boundaries in working with others.
- Flexibility – Adapts rapidly to changing work demands and priorities.
- Confidentiality – Complies with all HIPAA and 42 C.F.R. Part 2 regulations relating to privacy, security, and confidentiality. Safeguards confidential information of patients, employees, and business operations
- Safety – Knows and understands emergency procedures and completes incident reports within 24 hours of event with detailed information.
- Communication – Consistently uses positive communication skills to promote effective interpersonal relationships. Provides timely and thorough follow-up with internal and external customers. Models professionalism by addressing others with appropriate actions, appearance, and communication. Models and promotes effective written and verbal communication.
- Customer Service – Supports the organization’s customer service initiative. Strives for service excellence by seeking challenges and turning them into opportunities. Anticipates and meets needs of patients while maintaining appropriate boundaries. Displays a friendly, helpful, and approachable demeanor. Obtains feedback from patients regarding their perceptions of the service provided to them and utilizes this information to improve service delivery.
- Respect – Establishes compassionate and supportive rapport with patients. Communicates tactfully and respectfully with patients, coworkers, and others.
- Quality Improvement – Assures that information is collected, organized, reported and used to improve the quality of systems and services. Recognizes and appropriately reports to supervisor areas within scope of responsibility that fall outside the quality parameters. Serves on committees or process improvement teams to assist in improving quality/customer satisfaction, as assigned.
EDUCATION/TRAINING:
The above knowledge, skills and abilities are typically acquired through a combination of education and experience equivalent to a high school diploma with course work in a related field plus two years of progressively responsible experience.
SKILLS:
Excellent communication and organizational skills. Demonstrated proficiency in a computerized database or document system as well as general office applications. Demonstrated ability to give direction and work adjunctively with all departments. Demonstrate proficiency in Microsoft products including but not limited to Word, Excel and Outlook.
PHYSICAL DEMANDS:
Work is indoors in an office environment with moderate noise. Intermittent physical effort involving lifting of up to 25 pounds, walking and stooping is required. A typical workday involves sitting, frequent use of a keyboard, reaching with hands and arms, and talking and hearing, approximately 70% of the time. Approximately 30% or less of the time is spent standing. Normal vision abilities required, including close vision and ability to adjust focus.
WORK ENVIRONMENT/JOB LOCATIONS:
Involves everyday risk or discomfort requiring normal safety precautions in an office setting, meeting room and patient care areas. Work may involve mental and emotional stress. Occasional driving required. Will work primarily in main facility.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Required Skills
Required Experience
jjbodyshop.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, jjbodyshop.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, jjbodyshop.com is the ideal place to find your next job.