Job description

Job description

Are you looking for an opportunity in a technology-driven, healthcare organization that is responsible for changing lives? Are you that friendly voice on the phone that can deliver exceptional customer service? Do you thrive in collaborative and exciting team environment, with fun but challenging work?

At Nox Health, our passion is delivering life-changing sleep health services across large employee populations. With a physician-led team of professional care managers and healthcare providers, our innovative technology platform enables SleepCharge to surpass existing models of care and deliver exceptional patient outcomes.

SleepCharge by Nox Health is seeking compassionate, driven, goal oriented individuals to join our team of telehealth Patient Care Managers. As a Patient Care Manager you will telephonically support patients through their entire SleepCharge treatment plan by providing Positive Airway Pressure (PAP) therapy instructions, support for mask fit and pressure comfort, as well as therapy adherence support and monitoring of medical data. We recommend behavioral solutions to our patients in order to improve their health and reduce their risks of developing serious medical conditions associated with untreated sleep disorders.

The ideal candidate will be flexible and possess the ability to make sound judgments. If you are a caring, team-oriented professional who has either customer service or medical practice experience, and would like to be part of a growing, dynamic company that is addressing sleep medicine challenges in the workplace, SleepCharge by Nox Health is the place for you! With our participant resource team, we help companies to reduce their healthcare costs by fostering healthy employees. Better sleep makes for healthier, more productive employees.

Applicants must be available for shift assignment Monday through Friday from 2:00 p.m. to 10:00 p.m. EST. Must be comfortable working flexible shifts, especially during training.

Principle Responsibilities:

• Second shift - 2pm - 10pm Eastern time.
• Assess and counsel patients who experience technical, medical and/or psychological barriers that impact their treatment usage
• Provide ongoing support and monitoring to program patients
• Periodically provide supplies to patients
• Provide liaison services between patients and medical professionals to ensure timely and appropriate resolution of medical issues
• Actively engage in team troubleshooting of issues that affect patient care and process changes
• Perform at least one support function for the benefit of the team
• Assist in the training of new team members

Education & Experience:

• Bachelor’s degree or 2 years experience in a healthcare setting or in customer service.
• Psychology, behavioral science, social work, or other related field preferred
• Bilingual Preferred (Spanish)

Performance Expectations:

• Stellar oral and written communication skills, including active listening.
• Exceptional customer service and interpersonal skills.
• Ability to prioritize and manage multiple tasks in a high-pressure environment.
• Possess the ability to work cooperatively as part of a team.
• Strict attention to detail, organizational skills and follow-through.
• Critical thinking and problem solving is essential.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only moderate standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Comfortable working with multiple software applications at one time.
• Ability to learn a proprietary technology platform for medical charting and tasking.
• Google Drive applications experience helpful.

Nox embraces diversity and we believe the foundation of our dynamic and pioneering spirit starts with a fair and inclusive culture. Nox is committed to equal employment opportunities and qualified applicants will receive consideration for employment regardless of race, color, sex, genetic information, national origin, religion, sexual orientation, gender identity or expression, age, protected veteran status, disability or other status protected under applicable law. Our company culture focuses on bringing unique ideas and people together to spark innovation and teamwork.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

COVID-19 considerations:
COVID Vaccine Required

Work Location: Remote

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