Job description

Job Description: Patient Care Coordinator

THE POSITION:

Position Title: Remote Patient Monitoring Care Coordinator

Location: Plymouth, MI

Reports to: VP of Patient Experience

FLSA Status: Salary

Date Prepared: July 26, 2022

THE POSITION:

This role will handle in person program inquiries, enrollment, and onboarding of patients to the Medesto Health Platform. Once patients have enrolled, this position will be responsible for:

• Onboarding education for monitoring device and platform
• Building relationships with patients for engagement, support and communication
• Remotely monitoring enrolled patients through daily review of electronic patient data (adherence, physiological, response to therapy, patient messages, etc.)
• Providing education and other tools to support improved patient outcomes
• Virtual monthly patient check-ins and reviews to ensure goal achievement and continuity of care
• Communication between provider and other members of the care team, as needed

POSITION SUCCESS FACTORS:

• Excellent innovation and problem-solving skills
• Strong communication skills; clear and concise, effective, patient, and courteous
• Enthusiastic and influential to get new patients successfully opted into the Perigon Health’s remote therapy monitoring (RTM) program
• Ability to explain the importance of the platform, resulting in better/treatment from their care team, and overall improved outcomes
• A solid base understanding of onboarding successes and patient communication
• Capability to collaborate with technical product experts to resolve patient concerns on a timely basis
• Ability to work well under pressure in a fast-paced work environment and under tight deadlines

RESPONSIBILITIES:

• Handle inbound and outbound calls for patients enrolled in the program, onboard patients, and report patient activities
• Contact new and recurring patients or caregivers as needed to coordinate care
• Work with prescribers’ offices to obtain the appropriate documentation such as Order form, prescriber NPI, and diagnosis code(s)
• Obtain additional information from patients as needed to ensure eligibility for said program which may include but is not limited to, insurance eligibility, geographic location, technical capabilities, etc.
• Document all communications, details of inquiries and actions taken in patient record.
• Ensure full patient satisfaction and maintain a friendly, helpful demeanor.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

The requirements listed below are representative of the knowledge, skill and/or ability required.

• Excellent oral communication skills; comfortable communicating with patients over the phone
• Time management
• Active listening; ability to overcome objections
• Complex problem solving
• Critical thinking
• Judgment & decision making
• Collaborate with internal team members to maximize patient experience

Personal Skills/Attributes/Qualifications:

• LPN with unrestricted license in MI or Certified Medical Assistant
• >3+ years of related clinical experience or digital healthcare experience; with emphasis on disease management, patient management, telehealth preferred
• High sense of urgency
• Commitment to excellence
• Patient focused, results oriented
• Empathetic and respectful
• Dedicated and persistent
• Cooperative and knowledgeable
• Strong organizational and interpersonal skills
• Tech savvy
• Experience working with Medicare patients, EHRs

To perform this job successfully, an individual must be able to meet and exceed industry standards in all duties as outlined above. Failure to do so may result in disciplinary action; up to and including termination of employment.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Free parking
• Health insurance
• On-the-job training
• Opportunities for advancement
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Plymouth, MI 48170: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Medical Assistant/Vital Signs: 2 years (Required)

License/Certification:

• Medical Assistance Certificate or LPN License in Michigan? (Required)

Work Location: One location

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