Job description
Job description
About Our Company:
Prime Home Health is a leading home health agency serving the Southern California market for over 25 years. We take pride in delivering the best quality care to our patients and provide a warm, collaborative, supportive environment to our team members. Our success is built on the solid foundation of our compassionate and highly motivated team members. We primarily offer in-home nursing care to pediatric and adult patients with, feeding tubes, tracheostomies, and/or ventilators.
Job Description:
The Patient Care Coordinator manages the nurse/client relationship. The Patient Care Coordinator is responsible for understanding the staffing needs of each client family to understand the client’s staffing preferences. The Patient Care Coordinator is also responsible for managing and developing relationships with our nurses. The Patient Care Coordinator must work closely with our nurses to understand their staffing desires and limitations to best match our nurses with our clients. The Patient Care Coordinator must provide exceptional customer service to both our clients and our nurses.
In addition to managing our nurses and providing excellent customer services to our clients, the Patient Care Coordinator is responsible for posting ads, recruiting, interview, and hiring / reactivating nurses to join our healthcare field staff. The Patient Care Coordinator will work closely with our clinical supervisors to manage our healthcare field staff and ensure all employees are appropriately following company policies & procedures.
PATIENT CARE COORDINATOR RESPONSIBILITIES:
- Consistently provides excellent customer service to our patients and their families
- Schedules and staffs nurses to patients/families based on patients preferences and the coordinator’s knowledge of our nursing staff
- Advises our nurses on how to consistently provide top-tier customer service
- Recruits, posts ads, interviews, hires, and rehires nursing staff
- Accompany our clinical staff on customer service visits to patient’s homes
- Ensures that our staff are utilized as best as possible in meeting our company’s staffing utilization goals
CARE COORDINATOR QUALIFICATIONS:
- Strong interpersonal skills with the ability to conduct business and customer services calls and visits to patients/families
- Highly effective communication skills in person, on the phone, or via email
- Computer literate with the ability to learn a variety of software tools
- Proactive attitude that is solutions oriented
- Ability to remain calm and perform in a fast-paced work environment
- Superior organizational skills with the ability to multi-task
- Bachelor's degree or relevant industry experience required
- Fluency in English required, Bilingual preferred
Specific Coordinator Tasks:
- Actively Posts ads online and on job boards
- Recruits and conducts Interviews for new nurses for open positions
- Posts nurses’ notes into the Electronic Medical Records System
- Calls families to schedule nurses
- Calls nurses to schedule visits
Job Type: Full-time
Salary: $18.00 - $23.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- Carlsbad (92011): Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 2 years (Preferred)
Work Location: One location
Job Type: Full-time
Pay: $18.00 - $23.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work setting:
- In-person
- Office
Ability to commute/relocate:
- Carlsbad, CA 92011: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
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