POSITION FUNCTION/OVERVIEW:

This position is responsible for full oversight of the PCA staff to ensure job quality and patient satisfaction. Works with the Leadership Team to compile a program evaluation needed for regulatory and accreditation compliance. Functions as a dynamic part of the management team who offers continuous patient care, interaction and role modeling for individuals that have problems regarding their mental health or have substance abuse issues.

PRIMARY DUTIES/RESPONSIBILITIES:

• Promote the mission, values and vision of organization.
• Provide excellent customer service for patients; practices confidentiality and privacy protocols in accordance HIPAA requirements.
• Oversee the Patient Services Associate (PCA) staff to ensure job quality and clientele satisfaction.
• Work alongside the Director of Operations, assisting with compliance in accordance with licensing agencies.
• Communicate any issues to the Director of Operations pertaining to continuous program improvement.
• Create and implement daily tasks and schedules of the PCA staff.
• Serve as the point of contact between the PCA and the rest of the staff.
• Assist case management and clinical team with arranging transportation for clientele served.
• Track inventory supplies needed on weekly basis, communicate needs to Director of Operations.
• Audit PCA staff notes and other EMR documentation for accuracy and completeness.
• Conduct interviews, hiring, and termination of PCA staff under the supervision of DOO and HR.
• Conducts staff trainings/meetings on a regular basis to maintain staff awareness of company procedures.
• Provide a safe, supportive environment for the patient.
• Work closely with housekeeping and maintenance to ensure cleanliness and safety of the facility.
• Participate in crisis intervention situations.
• Ensure the abstinence/sobriety of all patients under treatment and immediately report any use of alcohol or drugs witnessed or suspected.
• Maintain the upmost level of professionalism with patients at all times, refraining from any personal conversations or relations.
• Maintains established Company policies and procedures, objectives, quality assurance program, and safety, environmental and infection control standards.
• Performs other duties as required.