DEFINITION OF POSITION:

Responsible for duties in support of departmental efficiencies which may include but not limited to performing registration, patient pre-admission and admission, reception and discharge functions. Must obtain complete and accurate patient demographic information.

Education: High School Diploma or equivalent preferred.

ESSENTIAL JOB FUNCTIONS:

Include the following. Others may be assigned.

• Greeting customers following Good Shepherds Standards of Care, provides world-class customer service, completes full patient registration at date of service, adheres to financial & cash control policies & procedures, thoroughly explains and secures Hospital & patient legal forms (i.e., Advance Directives, Conditions of admissions, Important Message from Medicare, EMTALA, etc.). Scan Protected Health Information, create and file patient information packets/folders for Hospital services. May also assist with scheduling diagnostic procedures.
• Performs Hospital cash reconciliation & secured payment entry in adherence to financial & cash control policies & procedures.
• Secures medical necessity checks/verification in accordance with Centers for Medicare & Medicaid services, verifies insurance benefits, coverage & eligibility, completes assigned registration work lists activities, obtains/verifies insurance authorizations for scheduled & unscheduled Hospital services, and secures inpatient visit notification to payors.

Working Conditions: Inside environment protected from the weather. Occasionally, subjected to a combative/disruptive customer. Work area subject to steady foot traffic with variable noise levels and is also subject to rapid pace, multiple stimuli and unpredictable environment. Recurring answering of phones, interacting with store front customers, working with vendors, physicians, nurses and other customer/patient related entities.