Job description
Department: Patient Access
Job Title: Patient Access Representative
Hours: 40 hours
Shift: 2nd
Weekends: Rotating Weekend and Holiday
Job ID # 180100PAR31523
Job Summary
Under the direction of the Patient Access Manager, the Patient Access Representative is responsible for obtaining and verifying patient demographic information, insurance, and other information for various hospital records. Informs patients of hospital and regulatory policies in regards to patient care and collection practices. Functions as the communication liaison of patient services, as appropriate from pre-cert to admission.
ESSENTIAL RESPONSIBILITIES:
- Responsible for front end revenue cycle management by registration of patients for Emergency, Scheduled Outpatient and Inpatient procedures. Requires extensive knowledge of all insurance and demographic information which drives the revenue cycle.
- Responsible for switchboard operations including emergency operations procedures.
- Greets patients, relatives or patient representatives as the communication liaison for patient services and information.
- Responsible for current and new regulatory requirements for state, federal, and commercial payors.
- Responsible for ABN and co-payment collection practices.
Qualifications
Education
- High school diploma or equivalent required.
Experience
- Excellent customer service skills required.
- Computer literacy required.
- 2 years customer service experience preferred.
- Knowledge of Healthcare Insurance preferred.
- Knowledge of medical terminology preferred.
Day Kimball Healthcare is an Equal Opportunity Employer
Day Kimball Healthcare is a smoke free campus
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