Duties/Responsibilities:

• Effectively supervise employees within assigned unit/department.
• Supervise, evaluate, authorize payroll; coordinates staff work schedules. Provides leadership support and oversight to staff within assigned unit.
• Responsible for reviewing and approving all personnel time cards (Kronos); and ensures all timecard records are processed in a timely and accurate manner consistent with union contract. Monitors premium time utilization to ensure budget alignment.
• Approves ordering of special supplies as needed. .
• Is on call to cover 24/7 PAR areas, sharing duties with Patient Access Manager(s) and Director.
• Maintains confidentiality – both patient and staff issues.
• Perform mobile registration when necessary. Responsible for the accurate intake of patient demographics; obtaining reimbursable diagnosis/reason, verifying insurances for eligibility and obtaining of preauthorization of insurance provider as required. .
• Obtain all necessary consents/signatures.
• Communicate with patient by phone in advance for pre-registration, in order to schedule the patient.
• Supports all Patient Access related workflows and effectively performs those duties as needed.
• Conducts regular audits to ensure key performance metrics for regulatory compliance, data quality and Point-of-Service Collections are maintained.
• Coordinate Meditech Patient Registration and Authorization Management training for new hire and refresher courses.
• Participates in special projects as assigned by department Managers/Director.

It is understood that this is a summary of key job functions and does not include every detail of the job that may reasonably be required.

Education/Experience Required:

• Demonstrated leadership ability with at least 3 - 5 years recent supervisory experience preferred.
• Previous experience with hospital registration system. Demonstrated ability to function independently.
• Possesses excellent decision-making and problem-resolution skills; demonstrated ability to supervise under pressure.
• Previous participation in CQI or equivalent activities with demonstrated outcomes.
• Knowledge of Meditech Patient Registration and Scheduling system
• Strong keyboarding at 40 wpm and PC based computer skills (Word, Excel, Outlook Power Point)
• Demonstrated customer and staff satisfaction orientation and successful relationship-building.
• Associates and/or Bachelor’s degree preferred.

Registration/Certification:

Related professional certifications preferred. (CHAM)