Passenger Assistance Agent (Part-Time) - Newark Liberty International Airport (EWR) - Newark, NJ

EWR00003955

Passenger Assistance Agent

Help our passengers start their journey with a smile

Passenger Assistance Agents serve customers who may need extra help traveling through the airport by transporting them in wheelchairs or carts to and from the gate and, when necessary, onto the aircraft. They are also trained to work in the airport lobby assisting customers upon arrival and check-in at the airport by greeting customers, handling bags (as if they were their own!), ticket verification, and more.

If you enjoy helping others, meeting diverse people from around the world, and the excitement of working at the airport, a Passenger Assistance Agent position at United Ground Express, a subsidiary of United Airlines, is right for you.

Providing Safe, Caring, Dependable, and Efficient service to our passengers

Safely and comfortably lift disabled passengers with assistance from one mobility device to or from an aircraft seat
Push passengers in wheelchairs to and from gates
Carry passengers’ carry-on luggage
Greet and assist customers upon airport arrival
Assist with checked and claimed luggage
Direct passengers to appropriate security lines at TSA
Assist passengers with any problems, questions, or concerns

You’ll be provided the tools you need on the Runway to Success!

We provide paid training, including orientation, classroom, virtual, and on-the-job training

When you’re ready, you can explore roles such as Lead Agent, Dispatcher, Compliance Coordinator, Supervisor, General Manager and more

Flexibility

Since this is a union job based on seniority, you will be assigned your initial schedule to meet our needs at the airport

You must be available for day shifts, night shifts, weekends, and holidays

You will be required to work mandatory overtime, when necessary

As you gain seniority, you can trade days with colleagues, pick up extra hours and have more control over your schedule

Punctuality and reliability are essential – we’ve got flight schedules to meet!

We reward your efforts

$22.60/hr ($18.00 per the union contract + $4.60 supplemental pay), plus tips

Flight privileges: you and your family can fly anywhere in the world on stand-by across United Airlines’ amazing global network

UA Discount Program for flights when you want to purchase a ticket

Paid Time Off (PTO)

And More

UGE requirements

High school diploma, GED or equivalent

Minimum of 18 years old

Ability to read, write, and speak in English

Ability to operate a computer/tablet to enter and retrieve data

Ability to push, pull, and/or lift up to 70lbs. on a consistent basis

Ability to pass fingerprinting, a background check, and a drug screen

Eligibility to obtain necessary credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal) per local requirements

Legally authorized to work in the United States without sponsorship

United Ground Express, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.

United Ground Express is a drug-free workplace and conducts a random drug test. Employment with UGE is contingent upon a 10-year criminal History records check and drug screen as required.