Plasser American is the worldwide leader in the design and manufacture of specialist heavy railroad maintenance of way equipment based in Chesapeake VA with over 350 dedicated team members. With our parent company based in Europe and with affiliates serving customers throughout the world, we are a truly international organization.

Due to our continued growth we are searching for a talented, engaging Parts Sales Specialist with excellent telephone manner and strong computer skills to support our nationwide customers with integrity, teamwork and a sense of urgency.

The successful candidate will be responsible for promptly responding to customer calls and emails, quoting and entering orders, checking inventory and working closely with the other departments at the Plasser American manufacturing site to ensure we provide world class support to our valued customers operating the nation’s critical railroads.

Parts Sales Specialist is required to operate with a positive attitude and a ‘can do’ enthusiastic presence possessing strong communication skills both written and orally in emails and over the telephone enquiries.

Duties/Responsibilities

• Own the RMA Process from beginning to end. To include the hone and refinement of the process to a linear function aligning with ISO Standards. Work with multiple teams to streamline conception to completion.
• Creation of quotations using company user interface and spreadsheets for price determination and availability/lead times.
• Process orders to completion including entry, processing, and supplying customer of any shipping information as requested. This is to include Purchase Orders, Credit Card, and Returns.
• Constant communication with customer in regards to quotation requests, order status, delivery dates, concerns, and fulfillment of their needs and requirements.
• Receive, check, and follow up on customer complaints or issues.
• Confer with Inter-Company departments or common carrier personnel to expedite or trace missing/delayed shipments.
• Prepare export shipment documentation for air, sea, and ground (i.e. US Customs invoices, pro forma invoices, and contacting and arranging export shipments with carriers).

Qualifications

Strong organization and communication skills.
Knowledge of Microsoft Office including Word, Excel, Outlook.

Preferred:

Ability to read blueprints and schematics when necessary.

Prior experience with AS400

Education/Experience

Minimum 3 years of parts or manufacturing sales experience.

A high school diploma and/or a technical degree.

Job Type: Full-time

About Plasser American:

As part of the Plasser family brand, which is the largest Maintenance of Way equipment provider in the world, PAC is a rapidly growing provider of railway equipment in North America. Continuing for the next few years, PAC will continue to make significant investments in the North American Market including a new office building and a substantial addition to our manufacturing facility. PAC is making the needed investments to continue its growth trajectory for many years to come. The next several years will be an exciting time of transformation. We look to the future to enhance our team and achieve our goals.