Job description

Are you driven, motivated, and want a career? Do you have an interest in joining one of the worlds leading manufacturers of concrete products equipment & palletizing solutions that have set the standard for over 80 years? Columbia Machine is one of Vancouver's largest employers and we are interested in speaking with you! A family-owned business since 1937, Columbia Machine offers a competitive benefits package including medical, dental, and vision, paid time off, 401K, tuition reimbursement and so much more. If you are looking for a company that values its employees visit us at http://www.columbiamachine.com/to view our current positions and for more information.

Summary: Serves customers by providing technical phone support; processing parts orders; resolving customer parts issues

Essential Duties and Responsibilities:

• Establishes parts sales objectives by forecasting and developing annual part sales quotas; projecting expected sales volume and profit for existing as well as new products and services.
• Establishes and maintains selling prices by monitoring costs, competition, as well as supply and demand.
• Prepares parts orders by answering incoming calls; providing technical advice; verifying that product specifications are correct; clearly documenting the specifications/scope of the order.
• Minimizes customer downtime by answering incoming parts calls; providing technical advice; working with purchasing and/or production control to be able to quote customers accurate delivery time and expedite orders as needed.
• Minimizes cost of service to Columbia Machine and customer by working with the customer to verify the orders they place are accurate and complete; works with engineering to identify needed conversions as well as replacement components for obsolete components.
• Prepares quotes by researching past history; analyzing product costs; working with engineering and purchasing to develop estimates.
• Maintains favorable customer relations by clearly reviewing expectations, i.e. payment terms, finance charges, hourly rates, warranty policy, and RMA policy; notifying customers of pending credit-related problems that may impede service; making courtesy calls.
• Promotes increased sales by working with marketing to target low-sales customers and providing recommended spare parts lists to customers.
• Meet with customers at FAT to answer any questions they may have, provide recommended spare parts list and promote parts sales.
• Assists in maintaining customer information by communicating changes to accounting; updating changes in Salesforce.
• Participate in the After hours: of service call rotation. In the After Hours system:
• 12. Perform remote machine audits. (travel up to 10%)

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Knowledge, skills and/or abilities:

• Microsoft Office Suite (Word, Excel, PPt, Outlook)
• ERP (InforM3 preferred)
• Vault preferred
• CRM (Sugar preferred)
• Ability to work well with others in a team atmosphere.
• Strong customer service

Education and/or Experience:

• High School Diploma or GED required
• Associate degree or vocational or technical school degree preferred
• Mechanical and/or Electrical Aptitude preferred

Columbia Machine offers a full benefits package including medical, dental, vision, prescription drug, life insurance, flexible spending accounts, short and long-term disability, 401(k), incentive compensation, paid holidays, paid time off, and tuition reimbursement. Equal Opportunity Employer - Women and Minorities are encouraged to apply. Columbia does participate in E-Verify. To apply for this exciting career opportunity today, please apply online at www.columbiamachine.com

Job Type: Full-time

Pay: $46,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Ability to commute/relocate:

• Vancouver, WA 98661: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: One location

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