Job description

Job brief

Green Shield Deck Builders is looking for enthusiastic Telesales Representative to contribute in booking sales appointments for GSDB. You will be responsible for booking sales appointments over the phone and maintaining good customer relationships.

An effective telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting services over the phone as well as dealing with complaints and doubts.

The goal is to help the company grow by bringing in customers and developing business.

Responsibilities

• Contact potential customers to inform them about a product or service using scripts
• Answer questions about products or the company
• Ask questions to understand customer requirements
• Direct prospects to the field sales team
• Enter and update customer information in the database
• Handle grievances to preserve the GSDB’s reputation
• Go the “extra mile” to assist with meeting sales quotas and facilitate future sales
• Keep records of calls and sales and note useful information

Requirements and skills

• Proven experience as telesales representative or other sales/customer service role
• Proven track record of successfully meeting sales quota preferably over the phone
• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
• Ability to learn about products and services and describe/explain them to prospects
• Excellent knowledge of English
• Excellent communication and interpersonal skills
• Cool-tempered and able to handle rejection
• Outstanding negotiation skills with the ability to resolve issues and address complaints
• High school diploma

Job Type: Part-time

Pay: $15.00 - $18.00 per hour

Benefits:

• Employee assistance program

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Kentwood, MI: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: Hybrid remote in Kentwood, MI

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