Job description
JOB TITLE: Dairy Clerk/Food Clerk
DEPARTMENT: Dairy
Brief Description of Job Duties
Provides prompt, efficient and friendly customer service. Rotates and replenishes dairy and/or frozen merchandise and ensures highest quality standards are met. Unloads product from trucks to store in coolers and freezers.
WORKING RELATIONSHIPS:
Accountable and Reports to (Job Title):
Store Director, Assistant Store Director, Dairy/Frozen Food Manager, Assistant Dairy/Frozen Food Manager, PIC
PRIMARY RESPONSIBILITIES:
- Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
- Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
- Assists customers by: (examples include)
- escorting them to the products they’re looking for
- securing products that are out of reach
- loading or unloading heavy items
- making note of and passing along customer suggestions or requests
- performing other tasks in every way possible to enhance the shopping experience.
- Answers the department telephone promptly when called upon, and provides friendly, helpful service to customers who call.
- Rotates and replenishes merchandise and ensures highest quality standards are met.
- Unloads trucks and places product in appropriate storage area.
- Straightens and conditions product on sales floor and refrigerated cases.
- Ensures cleanliness in the department cleans off the cases, sweeps the floor, etc.
- Builds end caps display and fills through the week as necessary.
- Orders product and supplies that are requested by department manager.
- Ensures storage area is organized, the floor is not slippery, and the temperature is constant and correct.
- Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
- Adheres to company policies and individual store guidelines.
- Reports to work when scheduled and on time.
- Checks invoices against delivered product when asked.
- Responsible for proper inventory control (pricing, ordering, stocking).
- Protects associates and customers by removing potential hazards from the sales floor and parking lot in a timely manner.
SECONDARY RESPONSIBILITIES: (These are considered occasional in nature)
- Participates in the physical inventories.
- Assists in other areas of store as needed.
- Performs other job related duties and special projects as required.
SKILLS AND ABILITIES REQUIRED TO PERFORM JOB:
- Must have the ability to solve practical problems.
- Ability to do simple addition and subtraction; copying figures, counting and recording.
- Must be able to understand and follow verbal or demonstrated instructions; request supplies orally or in writing.
- Visual requirements include clarity of vision at a distance of less than 20 inches to less than 20 feet, with color vision and depth perception.
- Must be able to work shifts varying in length and times, including nights, weekends and holidays.
WORKING CONDITIONS:
This position is exposed to continuous noise and temperature extremes, frequent dampness, and occasionally exposed to equipment movement hazards. This is a fast paced work environment.
EQUIPMENT USED TO PERFORM JOB:
Box cutter, two wheeler, stock cart, ice cream carts, intercom, trash and cardboard compactor, calculator, pallet jack, Telxon, power pallet jack, fork lift and dairy crate hook.
CONTACTS:
Has daily contact with co workers, suppliers/vendors and customers.
Additional Information
- Schedule: Part-time
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