Job description

The Inception Company

Department: Event Support

Location: Remote; Local to Ambler, PA is a plus but not required

Job title: Part Time Event Support Coordinator

Reports to: Event Support Manager

Our Mission: Who We Are and Why We Care

Inception is a technology-driven production company that builds and supports engagement products and services that help our clients reach and more fully connect with their stakeholders. Our innovative services include virtual meeting platforms, video & broadcast productions and meeting services solutions. We envision a world where creativity and technology are more broadly and effectively combined to improve human connectivity and engagement.

For more information, www.inceptioncompany.com

Our Manifesto: Let the Show Begin!

We are producers and planners; creators and coordinators; tinkerers and technicians; coders and client-delighters; helpers and hunters; managers and magicians.

With creativity, technology, teamwork and grit, we bring meetings and productions of all kinds to life for our clients. We make the impossible possible every day and we make it look easy. And as the world evolves, we will eagerly adapt to continue bringing the most cutting-edge solutions to the marketplace.

We want a world of work that’s focused on excellence in every regard; ambitious, competitive and growing; candid, trusting and trustworthy; supportive, inspiring and rewarding. And we want to have some fun along the way!

Position Description:

The Inception Company specializes in creating live and on demand virtual programming to support Marketing and Brand Promotion, Speaker/KOL Training, Clinical Investigator Training, Medical Education/CME, and Professional Associations. Most initiatives require a project management team to plan, direct, and coordinate activities of the client, as well as support staff to ensure that objectives are accomplished according to specifications within the established timelines.

Inception has immediate openings for part-time/on call Event Support Coordinators charged with providing online meeting support services via the web. This position may be 100% remote but requires the candidate to maintain their own hard-wired internet connection with the following specs:

• 15 MPS upload / 50 MPS download speeds – speedtest.net demonstration will be required at the time of interview
• CAT7 or higher ethernet cables for both Inception provided-laptop and phone with direct connection to ISP router

Responsibilities:

• Serve as the producer for our clients’ Web Conference programs.
• Provide support to end users on a variety of issues.
• Aid our Project Management Organization in Kick-off Calls, program development and Leader Trainings.
• Manage event specifications including web platform, as well as adherence to all SOPs, SOEs.
• Tracks and documents event details according to event protocols.
• Ability to troubleshoot technical issues/difficulties over the phone while maintaining Help Desk protocols from event to event.
• Escalate any unresolved problems to technical lead and/or management.
• Maintains a professional relationship with customers, vendors, as well as internal staff.
• Always ensures the highest level of customer service.
• Performs all duties with keen attention to detail.
• Adapts to changing software, platform solutions and SOPs as business needs change.

Work experience/requirements:

• Schedule flexibility required. This is an as needed position.
• Must be able to work flexible day, evening, and some weekend hours.
• Part-time hours are dependent on our clients’ needs. Schedules will vary week-to-week.
• Sample training and work schedule below:

Week One

Sample Times

Training

Monday

1:00 pm – 3:00 pm

Training

Thursday

10:00 am – 12 noon

Week Two

Training

Tuesday

10:00 am – 12:00 pm

Training

Friday

5:00 pm – 8:00 pm

Week Three

Training

Monday

7:00 pm – 9:30 pm

Week Four

Help Desk

Tuesday

3:00 pm – 8:00 pm

Help Desk

Saturday

8:00 am – 1:00 pm

Week Five

Training

Monday

1:00 pm – 3:00 pm

Training

Wednesday

3:00 pm – 5:00 pm

Training

Friday

10:00 am – 12 noon

• Exceptional communication skills, as well as strong sense of professionalism required.
• Previous technical customer service experience preferred.
• Must have extensive experience in Microsoft Power Point.
• Ability to efficiently and promptly troubleshoot common user issues (ie: calmly identifying issue, de-escalating concerns, finding solutions).
• Has knowledge of commonly used concepts, practices, and procedures within the internet broadcast field (e.g., Webcams, computer microphones, speakers, Internet browsers, Wi-Fi, Hotspots, bandwidth for streaming content, etc.).
• Experience dealing with multiple platforms/OS (PC, MAC, iOS, Android), web interfaces, web cameras, sound, communication and Internet connectivity issues.
• Experience with Chrome, Mozilla Firefox, Safari, Edge, Zoom, Zoom OSC, WebEx, Microsoft Teams, Adobe Connect.
• Works well in a collaborative team environment. Communication is a must!

Previous Roles and Experience of Ideal Candidates:

• Customer Service Representative
• Film, Production, Theater
• Broadcast, Television
• Webconference Manager
• Meeting or Conference Planner. Must have virtual event execution experience.
• Digital Learning and Development environments

Please submit your resume to be considered for this position.

Job Types: Part-time, Temporary

Pay: $25.00 per hour

Benefits:

• Paid time off

Schedule:

• On call

Application Question(s):

• You must maintain your own high speed internet. Do you have high speed internet access with at least two available ethernet ports in your router?

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Zoom event production: 1 year (Required)

Language:

• English (Preferred)

Work Location: Remote

jjbodyshop.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, jjbodyshop.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, jjbodyshop.com is the ideal place to find your next job.