WORK IN PARADISE … at the beautiful South Seas Island Resort on the tip of Captiva Island on Florida’s Gulf Coast just across the bridge from Fort Myers. Escape to a tranquil tropical island destination, marked by 2.5 miles of beaches, surrounded by glistening gulf waters and endless opportunities for fun and adventure.

Yes, we were significantly impacted by Hurricane Ian, but our beaches and sunsets are stunning - and we’re coming back with a new and refreshed resort!

Here's what we’re looking for …

An inspired, driven individual who believes in providing outstanding customer experiences and comes to work energized and ready to carry that spirit throughout the day. You truly appreciate the opportunity to work with people who encourage, challenge, and support one another to be their best. Grow your career with us and learn first-hand how to shape remarkable experiences for our NEW world-class resort, guests and owners.

Objective:

Direct and coordinate the Property Services Team to maintain unit interiors and common areas to the highest standard of aesthetics and safety; coordinate unit maintenance and renovation with unit owners and vendors; recruit new units into the Resort’s rental and/or lease program.

Rate of Pay: Salaried position at $60,000 per year

Essential Functions:

• Coordinate, organize and direct all Owner Services functions by acting as a liaison between areas and the resort in maintaining good condition of units participating in the rental and lease programs.
• Responsible for the interior condition and standards of furnishings of assigned units. Coordinate maintenance and housekeeping issues with appropriate departments to maintain unit condition.
• Conduct inspections of assigned homes in the Home Inspection Program twice per month and render required reports to the owners.
• Be totally familiar with all aspects of the various contractual agreements available to resort owners.
• Maintain a comprehensive, working knowledge of all Owner Services and resort policies and procedures as well as the operating policies of those departments supporting owner interests: such as Accounting, Maintenance, Housekeeping and Association Management.
• Establish and maintain a credible and professional rapport with owners by frequent and timely communication, timely problem resolution and professional services.
• Keep the Director of Owner Services appraised of owner concerns and conflicts, systemic or recurring problems or observations to improve service or remedy hazardous conditions on the resort.
• Be an active and contributing member of a resort management team and Quality Assurance team. Support the resort's Safety and Resource Management programs.

This is not an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job.

Other Duties and Responsibilities:

Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.

As we are rebuilding and restoring the resort, the Owner Relations Property Manager may be asked to temporarily assist staff in other areas of the resort as needed.

Position Requirements:

Education: High school diploma or equivalent education/experience

Experience: 2-5 years of employment in a related position

Skills and Abilities:

• Requires advanced knowledge of the hospitality and property management fields.
• Requires considerable working knowledge of other major areas and the skill to integrate and communicate that information.
• Requires studying, analyzing and interpreting complex activities or information in order to improve know practices or develop new approaches.
• Ability to make decisions with only general policies and procedures for guidance and keeping the Owner Relations Director/General Manager informed of general direction.
• Requires highly developed communication skills to frequently negotiate, persuade and influence other managerial personnel, hotel guests and/or corporate clients.

Hours Required: 40-50 hours a week; flexible schedule; days and times may vary based on need.

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel workload, rush jobs, or technological developments).