Job description

Oregon Beach Vacations Owner Relations Manager is responsible for ensuring their portfolio of homes is managed and maintained to industry leading standards. You will oversee a housekeeping and maintenance team that will provide best in class care. This includes ensuring that checkout cleans are completed and inspected and that all the furniture, appliances, electronics, kitchen equipment and personal property are kept in like new condition. You will be expected to care for the homes as if they were your own and ensure that your team operates effectively and efficiently. This is a customer service position, and the Owner Relations Manager is expected to always provide excellent service and attention to the homeowners to ensure their needs and requests are addressed promptly.

Areas of Responsibility and Duties

• Daily owner communication (calls, texts, emails)
• Housekeeping quality control
• Performance management including training, evaluating, and recommending staff changes
• Monitoring, responding to and correcting reviews
• Reviewing owner statements
• Creating, auditing and processing work orders
• Sourcing and scheduling vendors
• VRBO/Airbnb monthly audits
• Managing departmental budget and team expenses
• Audit staff timecards and expense reports for accuracy
• Prepare daily, weekly and monthly portfolio performance reports
• Ensure filing is organized and electronically preserved
• Work with the Business Development Team to recruit and on-board new homes
• Build rapport with other departments and their managers
• Other duties as assigned

Key Competencies

• Organized and detail oriented takes the time to ensure the job is completed and correct
• Auditing - willing to audit and be audited
• Communication able to effectively communicate with homeowners and staff
• Adaptable and flexible enjoys doing work that may require frequent shifts in direction
• Solution oriented collect and analyze information, problem-solve and improve efficiency
• Reliability is dependable, consistent and does not have attendance issues
• Achievement oriented enjoys seeing tasks through to completion and hitting goals
• Self-starter can work autonomously and will seek out new tasks rather than waiting for an assignment
• Growth oriented a strong desire to grow professionally and learn new tasks and skills

Qualifications

Education

• High school diploma or equivalent degree
• Associate degree or 4 year degree preferred

Skills

• Proficient in Microsoft Office programs including Word, Excel and Outlook
• Ability to manage a team of field staff
• Valid drivers license required

Abilities

• Ability to effectively communicate, both orally and in writing
• Ability to learn and use new software and tools
• Must have the ability to drive and have a valid drivers license

Experience

• 3 to 5 years experience in hospitality or related field
• Education or course work may be accepted in place of professional experience

Minimum Requirement

• Driver's License with Clean Driving Record
• Ability to work weekends
• Ability to be part of the on-call after hours management rotation

Working Conditions

This position operates in a professional work environment with half of the time in the office and half in the field. This position routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Occasional travel to other regional offices may be required. All Oregon Beach Vacations employees are required to pass a background check before being hired.

Physical requirements

This job is primarily performed at a stationary desk in an office and can be done sitting or standing and walking homes for inspection. Lifting/moving requirements are generally 25 pounds or less. There may be occasional need to crouch, stoop, bend and lift amounts greater than 25 pounds. Normal workdays are between eight and nine hours, but additional hours may be needed based on workflow.

The preceding description is not designed to be a complete list of all duties and responsibilities required of the job. The company reserves the right to modify or change the job description at any time with or without notice. Employment is at will, and nothing in the job description should be construed as a contract for employment for any specified period of time.

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Holidays
• Monday to Friday
• On call
• Weekend availability

Supplemental pay types:

• Bonus pay

Application Question(s):

• This position requires a valid driver's license and a clean driving record. Do you meet this requirement?
• This position requires you to be available on weekends and to participate in our after hours on call manager program. Do you meet this requirement?
• This position requires passing a Background Check and Motor Vehicle Check upon offer of employment. Do you agree to this requirement?
• How is your previous experience make you the best candidate for this position?

Education:

• High school or equivalent (Required)

Experience:

• Hospitality management: 1 year (Preferred)
• Property management: 1 year (Preferred)
• Customer service: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: One location

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