Job description

Role: Overnight Front Desk Associate, Oxford Hotels and Resorts

Location: The Porter Hotel, a Curio Collection Hotel, Portland, OR

Reporting: Front Office Manager

Background:

Oxford Hotels & Resorts is an award-winning full service hotel management company with a distinguished track record in the ownership and operation of large-scale hotels, resorts and conference centers primarily in major metropolitan and resort markets within the United States. This portfolio experience includes a growing collection of independent lifestyle hospitality brands as well as properties affiliated with major international chains such as Hilton, Marriott, Hyatt, IHG and Choice. Our team members are the heart of our nimble and entrepreneurial company, led by a p3 (p-cubed) philosophy that drives results by compounding exponentially the power of people, performance and profit.

PURPOSE AND PERFORMANCE GOALS

Assures the guest experience in the hotel exceed brand standards for customer service and helpfulness.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To follow instructions of the Front Office Manager in order to maintain company standards of customer service in the hotel. To ensure the guest experience from reservation to check out exceeds brand and company standards. The essential duties and responsibilities of this position includes (but is not limited to) the following:

Performs nightly audit process, closing out the day through the OnQ PMS system and setting up the new day. Also closes out accounts and processes nightly charges.

• Assists guest through reservation process using the OnQ PMS system.
• Greet hotel guests and ensures the registration process by inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome customized to their brand status and explaining the location of the guest's room and amenities.
• Assist guests with check-out by ensuring rooms and services are correctly accounted, using the point-of-sale system, processing and recording various forms of payment.
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

High school diploma or GED required.

One (1) year or more of hotel front desk experience, preferably in a supervisory or lead agent role.

LANGUAGE SKILLS

Must be able to communicate clearly with guests, customers, supervisors and fellow employees.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to push/pull/lift up to 50 pounds. Job frequently requires use of arms, hands, and fingers. Requires walking, sitting, crouching, kneeling, standing.

HOURS

Due to the seasonal nature of the hospitality industry, and the fact that the hotel provides guest services 24 hours a day, 7 days a week, any employee may be required to work rotating shifts, night shifts, and/or overtime. Also, depending on the season, hours may be reduced at any time.

This role is overnight, so this employee would need to be comfortable with a consistent overnight schedule.

Job Types: Full-time, Part-time

Pay: From $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Night shift
• Weekend availability

COVID-19 considerations:
We operate under a stay clean stay program to ensure the safety of our guests and team members.

Ability to commute/relocate:

• Portland, OR 97201: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

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