Job description
Overview:
Want to work for the best with the best? Join Parker and Sons as a Customer Care Representative where your efforts will be rewarded financially. Parker and Sons is currently looking for energic; money motivated people to work in our fast-paced sales driven environment as a CCR. Where your efforts will be reward with higher compensation.
What's in it For Me?
Parker and Sons is currently seeking a Customer Service Representative to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our customer service representatives answer calls from existing and potential customers while using a computerized system for tracking information, troubleshooting, and providing information about products and services. In addition, our CSR's schedule service appointments and update customer's accounts.
Want to work for the best with the best? Join Parker and Sons as a Customer Care Representative where your efforts will be rewarded financially. Parker and Sons is currently looking for energic; money motivated people to work in our fast-paced sales driven environment as a CCR. Where your efforts will be reward with higher compensation.
Have you always wanted to work in place where your dedication, self-determination and salesmanship is rewarded with an uncapped earning potential? Our mission here at Parker and Sons, is not only Wowing the customer but Wowing you as the employee. Not only will your hard work be reward with pay but you will be part of a culture of contests that include lunches, sporting events, days offs. We are here to support you today and for your future- self with a positive and highly motivated leadership team that is helping you get to the next level, if that is leadership development courses or more advanced sales training. We are here to do whatever it takes to help you achieve your goals!
What's in it For Me?
- Compensation: $45,000 to $65,000/yr
- PTO Plan
- Health, Vision and Dental plans for you and your family to choose from
- 401K Retirement Plan with company match up to 30%
- Life Insurance, Short-Term and Long-Term Disability
- Special Program Options: FSA, EPA, Legal Services, and Identity Theft
- Continuous Training for your Professional Development
- Working in a dynamic, collaborative, and fun environment
- Coached and supported career growth
What Will I Do?
- Deliver Wow through service
- Customer Service- Inbound and Outbound Call Taking 40 dial goal
- Out bound dialing between down time (for Recurring Services) before 8pm
- Dispatch to oncall techs and handle forwarded answering service requests by contacting the customer
- Booking out for time frames available if not an ER or if oncall is full
- Take payments & update billing information
- Admin duties such as Address validation, Agent status report, HVAC, Plumbing Counts, etc.
- Log tasks appropriately
- Handle Podium positive reviews
- Offering Opportunities = ticks on board
- Cancels, changes, reschedules, & refunds
- Assist with Account/Invoice related questions
- Verify oncall in Answering Service Portal during dispatch handoff
- Create a closing shift recap of how the evening went, what issues they had
- Remain in contact with techs and make sure they have your cell number
Do I have What it Takes?
- High level of customer service experience (1-year experience)
- Strong computer skills
- Advanced verbal and written communication
- Like talking on the phone
- People person
- Friendly and outgoing
- High School Diploma or equivalent
- Must be able to pass a background check and drug screen
Required Knowledge, Abilities, and Skills:
- Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking
jjbodyshop.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, jjbodyshop.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, jjbodyshop.com is the ideal place to find your next job.