Come join our team and become part of what the Boston Globe has recognized as one of the Top 100 Women-Led Businesses in Massachusetts 2018 - 2022!

Saving lives through organ and tissue donation is the mission uniting our employees and drives the work we do.

New England Donor Services (NEDS) coordinates organ and tissue donation in Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, the eastern counties of Vermont and Bermuda. Responsible for one of the largest of the 57 Organ Procurement Organizations (OPOs) that make up the nation’s donation system, NEDS works with about 200 hospitals and serves 14 million people in our region, screening nearly 50,000 potential donor referrals annually. With approximately $90M in operating revenues, NEDS employs 250 clinical and non-clinical staff members throughout New England.

Our vision is to be a leader in the development and implementation of strategies to increase the life-saving and life-enhancing gifts of organ and tissue donation through effective relationships with our clinical partners, donor families and the communities we serve.

Do you have a background and experience with reviewing or reading Medical Terminology? Certification in Medical Coding, Nursing Assistant or Medical Assistant and looking for a new career? Then check out our Organ Operations Coordinator position below!

Performs a variety of clerical and administrative support activities for the organ
operations center by screening referrals, making copies, faxing and assembling donor charts.

ESSENTIAL JOB FUNCTIONS

• Answers incoming telephone calls with a strong emphasis placed on customer service.
• Triages appropriate heartbeating and asystolic referrals to clinical staff.
• Inputs referral information into designated clinical database and participates in Quality Assurance of this information.
• Assembles donor charts and maintains donor records. Insures the security, confidentiality and availability of records in compliance with the policies and procedures of NEDS and other governing institutions.
• Distributes faxes as appropriate to Organ Clinical Coordinator(s).
• Arranges transportation for specimen(s) and/or organs when requested by the Organ Clinical Coordinator.
• Attends regularly scheduled department and inter-departmental meetings and trainings as well as all mandatory NEDS staff meetings per year.
• Performs tasks requested by the Organ Clinical Coordinator(s).
• Performs all other duties as designated by the Associate Director, Organ Operations & Surgical Recovery.

This position is currently a temporary role, last approximately 6 months.

Nights Monday through Friday 10:30pm-6:30am. 8hr shifts (40 hours per week)

This position requires onsite attendance at the Waltham office.

The Organ Operations Coordinator (OOC) should have excellent communication skills, strong organizational skills and strong attention to detail.

• Proficient use of office equipment including but not limited to personal computer, fax machines, calculator, photo copier, scanner and telephone.
• This position requires basic computer skills in Word, Excel, Outlook, electronic mail and ability to learn NED’S internal systems including but not limited to TrueNorth.
• Ability to work in a fast paced environment.
• Working knowledge of medical terminology.
• Flexibility and a positive attitude are a must.

HIRING ALERT: NEDS is actively taking precautions to protect our community, staff and partners during this time of medical emergency due to COVID-19. In order to be employed at NEDS, you must be vaccinated and boosted for COVID-19.

When you join New England Donor Services you can expect competitive salaries and a supportive team environment. This is a temporary, non-benefited role at this time.

New England Donor Services is an equal opportunity employer and encourages diverse candidates to apply to meet the needs of the multicultural and multilingual communities we serve.

Hear from some of our employees at www.neds.org/careers

All your information will be kept confidential according to EEO guidelines.