Job description

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Are you the one we are looking for?

We are inviting applications for the role of Order Fulfillment Analyst

The Order Fulfillment Senior Analyst performs the day to day Order Fulfillment responsibilities related to the either large/complex customers or overarching segment. In addition serves as the Subject Matter Expert for the Order Fulfillment Analyst(s), produces required and ad hoc reporting, provide training/direction to junior resources and new hires.

The Order fulfillment team’s range of responsibilities include: taking ownership of ensuring customer forecasts and demands are handled (specifically fulfillment issues, but other reasons), resolving any issues/exceptions in a timely and accurate manner (escalating if needed), responding to queries from both customers and internal stakeholders/partners, actively planning for future demand, and keeping up with minimum inventory thresholds.
Responsibilities
· Manage efficient, accurate, and timely order confirmations and inventory allocations against customer forecasts and demand.

· Resolution management using various reporting and SAP ERP system tool.

· Analyze and research opportunities in demand and forecast against inventory levels to actively working with internal stakeholders and their leaders on optimizing order commitments

· Ability to analyze information to form a logical decision

· Manage daily inventory allocations and movements to increase stock availability for customer visibility and meeting forecast/demand.

· Effectively oversee and support internal and external communication to ensure timely exceptions resolution on items that impact inventory commitments on orders.

· Effectively and efficiently manage daily/weekly reporting requirements to manage accounts and communicate with internal/external stakeholder needs.

· Ability to summarize, verify and analyze data

· Responsible for adherence to guidelines/SLAs

· Service as Subject Matter Expert. Provide Training as needed.

Qualifications we seek in you!
Minimum qualifications

· Bachelor’s Degree in Supply chain management or other related area or equivalent experience.

· Relevant experience in Order Management (particularly fulfillment) and/or Supply Chain management

· Proven experience working directly in SAP or other ERP Order Capture/fulfillment software systems

· Proven knowledge of Microsoft Office suite required – Intermediate to Advanced Excel

· Effective team skills - Collaborative management and working style as well as manage independently

· Demonstrates great analytical and problem-solving skills
Preferred qualifications
· Excellent written and oral communication skills

· Strong organizational skills and ability to perform multiple tasks simultaneously, set priorities and work in a team with diverse cultural backgrounds.

· Has good understanding of supply chain and demand planning business drivers, organization structures and key metrics.

· Basic understanding of forecasting

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Job Type: Full-time

Schedule:

• 8 hour shift

Shift availability:

• Day Shift (Preferred)

Work Location: Remote

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