Job description
Position Description:
Responsible for answering phones and maintaining a log of calls received. Dispatch housekeeping services according to guest and management requests. Resolve guest complaints and answer questions.
Job Functions
- Handle service calls and guest complaints quickly, efficiently, and courteously.
- Issue equipment to guests; such as, rollaway beds, irons and ironing boards.
- Handle guest lost and found inquiries.
- Log all calls that come into Housekeeping.
- Maintain communication with Front Desk and Engineering.
- Monitor the computer for check-outs, pick-ups, and discrepancies; communicate status.
- Assign, distribute, and/or collect keys, beepers, and duties to employees.
- Assist outgoing and incoming shifts in accounting and transfer of personnel paperwork, keys, and beepers.
Position Requirements:
- Prior experience in a similar position preferred.
- Must be detail-oriented and highly organized.
- Must be able to sit for extended periods of time.
- Must have good typing skills.
- Must be computer literate and able to operate standard office equipment.
- Must be able to effectively communicate by phone, beeper, and two-way radio.
- Must have excellent customer service and communication skills.
- Must be able to obtain/maintain any necessary certifications and/or licenses.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
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