Job description

OPERATIONS SUPPORT SPECIALIST
The Operations Support Specialist provides support to station operations in a variety of team member focused capacities including timekeeping, scheduling, staffing (resource planning), and dispatch functions. Duties for this role can be related to short-term daily operations and/or long-term resource planning activities. Station working titles may include: Timekeeper, Scheduler, Staffing Specialist or Dispatch Specialist.
KEY RESPONSIBILITIES
Timekeeping

• Communicate with team members and supervisors to rectify and resolve open timecard exceptions with timekeeping software within 24 hours
• Ensure time and attendance records are submitted within established deadlines
• Reviews timecards to ensure compliance with reporting policy and for accuracy of timekeeping calculations
• Perform a variety of clerical duties including typing, filing, record keeping, proofreading and processing information
• Maintain a variety of logs, records and files including compiling information from various sources and preparing summaries or reports related to attendance and staffing data
• Maintain and process daily Time Exception forms and Timecard logs
• Prepare and organize trade request and overtime documentation
• Organize and distribute paychecks and paystubs to team members
• Assure the timely duplication and distribution of a variety of records, reports and other materials as directed

Staffing and Scheduling

• Responsible for updating and oversight of the current staffing schedule
• Monitor the flight schedule to ensure highest internal staffing utilization
• Interacts with team members and processes operation reassignments and crew swaps
• Provide solutions for current and upcoming operations regarding shift assignments and provide solutions to the operational leadership team
• Coordinates shift bids to meet operational needs and according to labor agreement requirements
• Monitors situations through times of irregular operations and unscheduled events to recommend staffing adjustments

Other

• Operate in a fast-paced and ever-changing environment to help meet and exceed operational targets while maintaining service, timeline, and compliance requirements
• Demonstrate and maintain open and honest communication, creating an inclusive, engaging, and high-performance culture that demonstrates McGee's values of Safety, Service, Integrity, Mutual Respect, Accountability, and Pride
• Other duties as assigned

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QUALIFICATIONS

• A minimum of one (1) year of successful experience related to scheduling and/or time and attendance or resource (staffing) planning experience required
• Proficient to advanced level Microsoft Excel experience required depending on job duties
• Proven ability to successfully interact with team members and leadership in a fast paced and often rapidly changing environment
• Broad understanding of airline operations preferred
• Must work with minimal supervision
• Flexibility to work varied shifts, weekends, holidays
• Detail oriented mind-set a must
• Hands-on, high-energy approach essential
• High school diploma or equivalent required
• Must be at least 18 years of age
• Must be authorized to work in the U.S.

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CULTURE: McGee Air Services is an entrepreneurial venture with a mindset of delivering incredible service. We are flexible, adaptable, resourceful, collaborative, and inclusive. McGee Air Services does not tolerate discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital status, disability, protected veteran status, genetic information, or any other basis protected by applicable law. Employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants are also protected by law.

Equal Opportunity Employer/Veterans/Disabled
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McGee *Air Services- An Alaska Airlines Company

Job Type: Full-time

Pay: $22.84 per hour

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