The Operations Supervisor coordinates and supervises personnel to ensures that schedules and special services operate efficiently. Performs radio dispatching functions to ensure compliance with operating standards, provides supervision and to assist staff with problems.

Distinguishing Characteristics:

Provides supervision, counseling and coaching of coach operators to ensure compliance with Rules and Regulations, Standard Operating Procedures, uniform regulation, general appearance, and readiness to work; initiates discipline up to suspensions or terminations if needed; documents daily activity as required.

Essential Job Functions:

(Duties listed are not intended to be all inclusive nor to limit duties that might reasonably be assigned.)

• Maintains good public relations;
• Enforces First Class Travelers A.Erules, policies and procedures to ensure safety and quality of service;
• Participates in staff meetings and attends other meetings, training sessions and seminars as required;
• Answers inquiries about transportation services, routes, schedules, stop locations;
• Investigates and follows up on complaints;
• Investigates and responds to Accidents and Incidents;
• Meets with City and public officials to develop plans and schedules for street closures, detours and new developments as assigned.
• Works on departmental and interdepartmental projects, committee work and communicates with management teams regarding all-important issues involving transit service.
• Evaluates schedules and recommends service modifications. Manages schedule for operator deployment to minimize unscheduled overtime.
• Assures adherence toFirst Class Travelers A.Erules and regulations
• authorizing bus operator overtime, instructing bus operators and mechanics, and monitoring vehicle locations within the service area.
• Monitors and maintains the on-time service performance of the fleet
• Ensures documentation and service resolution for operators running outside the current operating standards, this includes in service vehicles as well as pull-in and pull-out vehicles.
• Enters data obtained from daily reports into computer; prepares and generates daily and special reports as required; including but not limited to road calls, farebox and wheelchair passengers.
• Monitors and maintains the on-time service performance of the fleet using the. Ensures documentation and service resolution for operators running outside the current operating standards, this includes in service vehicles as well as pull-in and pull-out vehicles.
• Responds to emergencies on buses; responds to calls concerning trouble on in-service buses to include mechanical trouble; makes mechanical decisions on information received from a bus operator over a radio system and telephone, deciphering the difference between a minor mechanical call to a severe mechanical call and decides whether a vehicle can safely continue operating the scheduled service or be halted due to possible mechanical failure/safety concerns. Coordinates Maintenance Department service calls and service disruption resolution.
• Provides on-street supervision; investigates accidents; ensures compliance with operating standards; resolves operating problems.
• Re-establishes schedules in case of breakdowns; controls unruly passengers; suggests alternative routing due to accidents.
• Bilingual candidates preferred but not mandatory

Required Software Knowledge and Skills essential to Job Functions:

Proficient in using Radio System and Basic problem-solving skills associated with software applications used is expected. Software usage relevant to job duties will be evaluated. Essential Software Applications: MS Windows, Word and Outlook
The process includes a job-specific pre-employment drug screening to be completed by an industrial health clinic ofFirst Class Travelers A.E.’s choice; criminal background and references will also be performed. All offers of employment are conditional upon successful completion of the pre-employment process.