Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability who need assistance applying for a position with Associated Bank are asked to email: careers@associatedbank.com

Job Summary
Under general supervision, performs a variety of operational tasks for complex processes or functions. Takes accountability for entire process from receipt of work to resolution and closure, researches issues as they may arise and analyzes information as needed. Exercises sound judgment within guidelines. Tasks may require coordination of information among various operational areas as well as business lines. Effectively communicate with customers in alignment with Associated Bank's brand standards. Acts as escalation point for less senior technicians for complex issues or transactions and provides training as needed. Identify and report fraud to manager and Financial Intelligence Department when necessary. Maintain compliance with all regulations and rules pertaining to operational area. Identify efficiency opportunities and bring forth ideas to leadership for review.

Job Accountabilities

• Receive/review incoming work, prioritize accordingly and contact appropriate resources as needed to meet SLAs.
• Minimize risk by following all regulations and rules pertaining to operational area and report deficiencies to leadership.
• Assist in the development and presentation of training.
• Escalate suspected fraud to Financial Intelligence Department and leadership for resolution.
• Enter transactions into PC, verify accuracy; and balance general ledger accounts/applications.
• Resolve complex customer issues using multiple resources and records.
• Perform fast, effective, accurate, and courteous service to customers and banks.
• Prepare, edit, distribute, and/or correct specialized and/or complex documents.
• Provide regular reports on customer feedback and trends in problems or situations involving various product activities.
• Review processes and procedures for accuracy and efficiency opportunities and recommend to leadership, as applicable.

Education

• Associate's Degree or equivalent combination of education and experience Business, Finance, or related field Preferred

Experience

• 2-4 years Business, Finance or Operations Required
• 3-5 years 3+ years Banking, Financial Services or Operations Preferred

Compliance Statement
Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR. Responsible to report ethical concerns as needed to Associated’s anonymous Ethics Hotline.

Associated Bank is committed to working diligently with any colleague who needs an accommodation perform the essential functions of the job. Please contact the Leaves & Accommodations office to request an accommodation.