Position Title: Operations Specialist

Reports To: Operations Manager

FLSA Status: Non-Exempt

Position Summary:

Under the direction of the Operations Manager, establishes, maintains, and reviews schedules. Provides management support for shared services functions including payroll and accounts receivable processes. Matches available staff to posts. Notifies staff of schedules. Minimizes avoidable overtime through effective scheduling strategies. Contacts and redeploys staff to fill call-outs. Responds to schedule changes and client requests. Controls processes in automated resource systems.

Responsibilities:

• Ensures that an adequate on-call/Contingency security force is available to cover vacancies within the assigned portfolio
• Oversees the scheduling of Fusion Center, Security Officers, and supervisors at client sites; monitors the scheduling process to optimize operating results and minimize avoidable overtime
• Maintains site coverage at all times; tracks requests for time off to ensure site coverage; responds to emergency situations, call-outs, and absences;
• Audits Schedules to ensure accuracy in billing/invoice descriptions. Runs reports including extra coverage and overtime reports;
• Carry out Administrative functions. Ensures that accurate timekeeping, payroll, and billing data are posted in WinTeam system; verifies billing and payroll reports and corrects discrepancies; interfaces with mission assurance and payroll department to make corrections.
• Maintains current knowledge of site contracts and requirements, of Security Officer training, availability and time worked, and of client exclusion list; maintains records of qualifications, certifications, and training; coordinates on-site training requirements with site supervisor;
• Coordinates scheduling changes with management, supervisors, and staff; serves as a liaison with clients, management, and staff in resolving scheduling, training, billing, and payroll inquiries
• May supervise security personnel and perform duties on behalf of management as delegated
• Coordinates the daily schedules and assignments of supervisory staff; briefs supervisors on changes to post schedules and new Security Officer schedules;
• Recommends removal of Officers from posts based on client complaints, attendance problems, or other performance issues; advises management of any staffing problems

Qualifications:

• Able to handle highly confidential information
• Ability to prioritize tasks
• Ability to understand and maintain an expert working knowledge of payroll-related procedures, rules, and systems; and union contracts and labor laws as they pertain to payroll functions;
• Experience with payroll and timekeeping processes and software. Knowledge of and experience with Winteam software is a HUGE plus and is preferred
• Self-motivated and able to work well within a fast-paced environment
• Must be able to focus and multi-task in a busy environment, with the ability to successfully handle stressful situations in a calm and professional manner
• Must have full knowledge of how to use a computer (Entry level of computer experience will not be considered)
• Excellent verbal and written communication skills. Must be able to address questions and concerns in an informative and professional manner. Must be able to compose professional emails and notes
• Excellent organization and time management skills
• High level of proficiency with Microsoft Word, Excel, Outlook; and data entry and analysis;
• Strong analytical and problem-solving abilities;
• Strong interpersonal skills. Ability to be flexible and responsive to employees and other departments members

Education

Associate degree or higher with a focus on business, accounting or criminal justice. Or:

Three (3) years of experience working in a security management, finance or administrative position. Or:

A combination of education and working experience.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to write and operate the computer keyboard, handle tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell
• The employee must occasionally lift and/or move up to 10 pounds
• Specific vision abilities required by the job include close vision, distance vision, facial recognition, and the ability to adjust focus

Alliance Security, a premier security provider to Class A commercial facilities located in the Tri-State area is committed to being the best!

Postion is an hourly position. Pay rate is $22.00 to $23.00 per hour.

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