• Provides oversight of the overall tolling (and traffic operations as it relates to congestion) in accordance with established policies and directives.
• Manages the effectiveness and efficiency of the operations and implements and/or recommends areas of improvement.
• Develops long range and immediate work plans, determines procedures for the section, and develops plans in relation to day to day operations as the Express Lanes network expands.
• Prepares for staff expansion as the Express Lanes network grows and determines the plan and procedures to support 24/7 operations.
• Ensures proper staff levels and scheduling to cover all shifts.
• Ensures staff access control by providing the documentation to setup employee access to all systems related to the completion of their daily duties including issuance of logins and establishment of passwords.
• Monitors and resolves systems problems including equipment of software failures.
• Maintains an in-depth knowledge of all operations/functions.
• Uses all systems to cover shifts or assist in emergencies. Systems may include:
  • VPN - Global Protect and Cisco AnyConnect & DUO
  • TAP (Toll Administration Portal)
  • ETC ritesuites
  • Open TMS
  • Vero
  • Google applications
  • Skyline
  • GeoVision
  • Incident clear
  • Two way radio

• Supervises the Toll Analysts and Lead Toll Analysts.
• Delegates work and monitors progress.
• Ensures adherence to policies, standard operating procedures and administrative procedures.
• Ensures that the team has the necessary supplies, equipment, and uniforms,
• Provides ongoing staff training, coaching, and mentoring,
• Completes employee performance appraisals and initiates disciplinary actions as needed.
• Ensures that all actions required for processing pay and human resource matters, including filing vacant positions and separations, are completed accurately, and processed in a timely manner.
• Addresses personnel issues and mediates conflicts.
• Participates in accident and worker’s compensation investigations.

• Gains subject matter expertise on the activities of Mountain Express Lanes (MEXL). These Express Lanes are peak period shoulder lanes that are opened to relieve heavy congestion primarily during holidays and weekends.
• Coordinates activities and provides guidance and recommendations to open the Mountain Express Lanes during the operations season.
• Provides documented support to request an increase in allowable days (when/if needed) based on traffic volumes, historical use, days and hours of allowed operation, and overall driving behaviors.
• Coordinates with the CDOT Tolling Operations Center Managers and staff to schedule Safety Patrol in advance of opening the Mountain Express Lanes to sweep the lanes for debris and ensures that all parties are in alignment regarding the days of operation.
• Other job duties as assigned.

• Monitors overall Express Lanes network system health by reviewing data that has been logged by team members and collected by lane-side devices.
• Generates reports from internal and external systems and conducts research or investigations to determine root causes of failures or poor performance.
• Collaborates with supervisors to determine and implement solutions.

• Acts as liaison between Chief of Toll Operations, Tolling Operations Program Manager, vendor project manager(s), tolling team, and other administrative or technical management team members to report system health, and test new systems or updates made to existing systems.
• Supports existing system infrastructure that has both legacy (E-470 tolling equipment) and next-generation lane systems (ETC tolling equipment) by acting as point of contact for teams that will integrate new equipment, life cycle out old equipment, and implement system updates.
• Addresses, resolves, or reassigns escalated issues with customers and other stakeholders.
• Plans, coordinates, implements, and executes Go Live tasks for oncoming Express Lanes corridors.Other duties as assigned.

• Typical work schedule is daytime hours Monday-Friday, with some weekend hours or on-call hours relating to Express Lane operations. May be required to cover shifts.
• May be required to work from multiple CDOT locations Within the Denver/Metro area
• 5% overnight travel for training opportunities and industry meetings/events
• Required to operate CDOT vehicles
• Operate in a politically sensitive environment

Minimum Qualifications

• 
  Eight years of experience in transportation planning, operations, program administration or Intelligent Transportation Systems Management (ITS) which included four years in a leadership or management role. Must have experience with toll road/express lane operations.

• 
  Graduation from an accredited college or university with a Bachelors’ Degree..
• AND four years of experience in a leadership or management role in a transportation context. Must have experience with toll road/express lane operations.

• Must pass a pre-employment screening which may include social security number trace, criminal records check, public court records check, educational records, and driving records checks. More information in the supplemental information section.
• A current valid driver license is required for all Colorado Department of Transportation (CDOT) positions which require operating a state or personal motor vehicle to perform one or more essential functions of the position.
• On-call

• Demonstrated success with the duties listed in the Description of the Job section;
• Years of State service experience related to the duties of this position;
• Highest work/personal ethics and integrity;
• Demonstrated success with the duties listed in the Description of the Job section.
• Extensive knowledge of and experience with express lane and tolling operations and maintenance.
• Experience with toll systems, electronic toll collection systems and electronic tolling technology.
• Transportation planning and management experience.
• Experience with systems/devices used or associated with Express Lane/Toll Lane Operations such as VPN, TAP (Toll Administration Portal), ETC riteSuites, OpenTMS, Vero, Skyline, GeoVision, and two-way radio.
• Strong project/program management experience including project delivery, management of consultants/contractors and incident management planning.
• Understanding of, and experience with, public/private partnerships.
• Strong commitment to public safety.
• Developing, implementing, promoting, and sustaining a culture of continuous improvement.
• Ability to adapt leadership styles to various situations, modeling high standards of honesty, integrity, trust, openness, and respect for individuals.
• Leadership and vision across multidisciplinary groups; experience with matrix management.
• Strong customer service, interpersonal and relationship building skills.
• Ability to work with diverse groups, the general public, consultants, and staff, with sensitivity to their needs, priorities, promises made and commitments.
• Ability to negotiate mutually acceptable solutions and build consensus through give and take.
• Proven ability to manage multiple assignments, priorities, and projects in a demanding environment.
• Ability to work under tight deadlines and be adaptable to changing assignments.
• Excellent reasoning, investigative, analytical, and problem solving ability.
• Ability to take the initiative to solve problems in an innovative manner.
• Strong time and project management skills, including prioritization.
• Excellent facilitation, presentation, and communication skills, both written and oral
• Strong attention to technical detail and accuracy.
• Ability to work effectively in both independent and team situations.
• Fluency in Microsoft Office Suite, Gmail, SAP, and the ability to quickly learn other software systems.

• A complete CDOT Application for Announced Vacancy (please submit online using the green 'APPLY' button at the top of this announcement)
• A complete Supplemental Questionnaire (The questionnaire is part of the online application. You will be prompted to answer them as you are completing your online application.)
• A cover letter that describes your interest in this position, how your experience aligns with the minimum and preferred qualifications of this position. Cover letters must be uploaded as an attachment to your online application. Cover letters will not be accepted after the closing date and time of the announcement.
• A detailed chronological resume. Resumes must be uploaded as an attachment to your online application.
• If you are using education to qualify, a copy of your official or unofficial transcript showing that your name, the name of the school, all coursework and degree(s) conferred. Please submit this as an attachment to your online application.
• If you are a veteran, a copy of your DD214. Please submit this as an attachment to your online application.

• All applications that are received by the closing of this announcement will be reviewed against the minimum qualifications in this announcement. Candidates who meet the minimum qualifications proceed to the next step.
• Colorado Revised Statutes require that state employees are hired and promoted based on merit and fitness through a comparative analysis process.

• Part, or all, of the comparative analysis for this position may be a structured application review, which involves a review of the information you submit in your application materials by Subject Matter Experts (SMEs) against the preferred qualifications.
• Be sure your application materials specifically address your qualifications, experience, work products, and accomplishments as they relate to the Major Duties, Minimum Qualifications, and Preferred Qualifications sections as listed above. Failure to include adequate information or follow instructions by the deadline for application may result in your application not being accepted for this position and may affect your inclusion as a qualified candidate in any step of the selection process and placement on the eligible list.

• A top group, up to six candidates, will be invited to schedule an interview with the hiring manager.