Job description

Operations Manager

The purpose of this role is to oversee the business operations on a day-to-day basis.

Responsibilities:

· Supervise the day-to-day operations of the customer service team, in time also the technicians.

· Provide direction to the office team on commercial and residential estimates.

· Manage all customer feedback, i.e., from handling customer inquiries and concerns, responding to on-line reviews, etc.

· Develop dashboard metrics to gauge business, technician, and office performance.

· Identify process and procedure improvements to implement to enhance overall business efficiencies.

· Understand the competitive landscape to provide insights to owners to ensure we remain competitive in the marketplace.

· Update job knowledge by tracking and understanding emerging technician and customer service practices and standards; participating in educational opportunities; reading professional publications; maintaining personal networks.

· In coordination with the Field Manager, order special materials required for won estimates.

· Develop and manage a multi-faceted business development strategy, including implementation, performance metrics and goals, compensation plans, etc.

Qualifications:

· Skills in the following areas: project management, quality management, supervision, managing profitability, delegation, supply management, estimating, development processes/procedures, negotiation skills, accounting, computer literacy and business metrics

· Years in managing a small business and or franchise and or proven experience

· Experience in the home improvement industry and the ability to estimate a project is a plus.

· Thorough understanding of advance business processes and business development experience.

· Excellent communication, interpersonal skills.

· Ability to create and develop a high performing team.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• West Chicago, IL: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Operations management: 4 years (Preferred)

Work Location: One location

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