Job description
About Arena Club:
Arena Club is a seed stage startup that is transforming the physical collecting experience to the digital world, starting with trading cards (e.g. baseball, basketball, Pokemon). The company is launching with an authentication/grading service, vaulting service, and marketplace, with plans to add on lending and other community features. Arena Club leverages computer vision, machine learning, and blockchain as foundational technologies underpinning the product.
About the Role:
Arena Club is seeking an operations expert who can own our order and card processing assembly line end to end. The ideal candidate is data driven, innovative, and can build high level strategies and operationalize processes. Title is depending on experience.
Role & Responsibilities:
Build scalable operations for processing orders
- Identify, prioritize, and solve bottlenecks
- Create documentation of standard operating procedures for each team and work station
Build and manage teams both in office and remote
- Lead staffing for fulfillment, grading, data entry, and customer support teams
- Manage vendor relationships
Report on operations
- Build dashboards for order statuses at each stage of pipeline
- Analyze both individual and team productivity data
Serve as lead for cross-functional collaboration
- Collaborate with product and engineering on optimizations for internal systems
- Collaborate with finance on inventory, purchasing, bill of materials, and unit economics calculations
Experience:
- 3+ years of experience in consulting or strategy and operations
- 2+ years of experience leading teams with 3+ direct reports and orgs of 20+ individuals
- 2+ years of SQL experience building dashboards
- Startup experience or sports card industry knowledge preferred
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