Job description
Seattle, WA
Full-time
Hybrid
At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.
Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our corporate team!
ROLE OVERVIEW
The Director of Operations serves as a key role in LifeStance’s operational team and is accountable for the day-to-day operations of a designated region, including existing platforms and newly acquired businesses, as well as analyzing and reporting regional financial performance. The individual will provide oversight of operational support, which requires excellent presentation skills and flexibility in working on cross functional Health System teams and an ability to respond rapidly to concerns or questions driving key performance factors. The director will examine and redefine methodology, and documentation, to standardize processes needed to provide high satisfaction of quality deliverables in a timely and cost-efficient framework.
RESPONSIBILITIES
Responsible for supporting a platform of practices and managing field employees and supported practices- Provide outstanding leadership for a geographically dispersed team, recruit key hires, and implement training and cross training to strengthen service offerings
- Responsible for developing a high level of excellence with the administrative and operations staff of supported practices
- Drive a strong culture and environment that will support and enable all team members to be successful. Foster accountability, teamwork and mutual trust and respect for all team members through mentoring and coaching activities
- Work with team members to ensure that patients of supported practices are highly satisfied with their experiences
- Monitor regional KPIs and develop action plans when needed; Responsible for regional P&L outputs
- Regional Revenue cycle management
- Coordinate monthly meetings and ongoing training for staff
- Troubleshoot and triage potential issues to identify root cause
- Work collaboratively in partnership within LifeStance leadership to contribute to process improvements, tools or resources to enhance the customer and patient experience
- Other duties as assigned
SKILLS & EXPERIENCE
Bachelor’s degree- 7+ years of operational management within a healthcare setting
- Knowledge and experience with clinical operations
- Knowledge of clinical information systems such as EMR, MAR, PACS, Registration, OE, CPOE, etc.
- Ability to learn new technology while gaining proficiency in several EMR/EHRs;gain proficiency in new technologies. From cloud everything, non-Microsoft work environment to implementations using FHIR & API
- Exceptional client engagement
- Proven ability to improve business processes, methods, quality, and decision-making to achieve meaningful, measurable improvements
- Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture
- LifeStance Health is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status
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