The Operations Director is responsible for:

General oversight of the restaurant, including People, Sales and Profits, Food Cost, Labor Cost, Food Safety, Customer Experience, Operations, Marketing, Leadership Development, Facilities, and Menu Changes

Works with Operator & Executive Team to set overall business goals

Bench Strength Development:

• Provide regular operational coaching with Supervisors & conduct weekly meetings
• Hold monthly meetings with Team Leaders & Team Trainers
• Ensure FOH/BOH Supervisors are developed in order to lead their Team Leaders & staff
• Coach the Supervisors & Team Leaders by cultivating a culture that thinks positively, differently and ambitiously
• Participates in ongoing restaurant leadership development

Supervisor Oversight:

• Ensure Supervisors & Team Leaders are fully supported & are provided all necessary resources (i.e., staffing, equipment, training, etc…)
• Equip Supervisors with operational competencies as it relates to food safety, food cost, labor cost, etc…
• Hold Directors accountable to quality and operational standards in order to meet customer experience and profitability goals
• Consult/coach from knowledge and experience in alignment with Chick-fil-A policies and procedures

Operations:

• Assess operational systems (ex. DT, FC, Kitchen, etc.)
• Provide Operator & Executive Team with staff insight as it relates to leadership capacity
• Ensure the continuity of systems (i.e., Safe daily critical, F2F, lean chicken, checklists, etc…)
• Bi-weekly mock QIVs and Food Safety reports
• Creates weekly schedule (approves requests for time off)
• Ensures operational and menu changes are planned for and communicated appropriately (and in advance)
• Stays abreast of Chick-fil-A policies, procedures and enhancements

Success Factors and Matching Measurements:

• Stay in the top 20% of CEM performance
• Maintain at least a score of a 2 on the quarterly Food Safety Report
• Labor cost gap at or below 0% and Food Cost Gap at or below .50%
• QIV scores have an average of 95% or above, averaged yearly for Production and Production Environment;

95% or above for Service and Customer Environment

• Participate in effective restaurant leadership development

Behavioral Characteristics:

• Creates and sustains a work environment that is healthy and positive; provides everyone with a great experience and opportunities to grow & develop

• Provoke proactive thinking by leading with questions

REQUIREMENTS

• Full-time
• Available to work days, nights, and weekends
• Minimum two years of leadership experience
• Available 40-50 hours weekly
• Prior Chick-fil-A experience preferred

In our kitchens, we focus on fresh and simple ingredients. And we always have. Since the beginning, we've served chicken that is whole breast meat, with no added fillers or hormones, and we bread it by hand in our restaurants. Produce is delivered fresh to our kitchens several times a week. Salads are chopped and prepared fresh throughout the day. Whole lemons are freshly squeezed in our restaurants and combined with pure cane sugar and water (yep, that’s all) to make Chick-fil-A Lemonade®. It may not be the easy way, but it's the only way we know.