Operations Associate

Full Time
Manhattan, NY
Posted
Job description
DOT’s Bike Share & Shared Mobility unit is responsible for planning, oversight, and management of the Citi Bike program, dock less e-scooter and e-bike-share services, app-based e-moped rental services, and other emerging micro mobility-share services. Citi Bike, New York City’s bike share program, currently reaches four boroughs with more than 26,000 bicycles and 1,500 stations and is continuing to grow. The program has become an integral part of NYC’s transportation network and by 2024 more than half of NYC’s population will live within a 5-minute walk of a Citi Bike station. DOT is currently in the midst of two-year pilot of e-scooter share services in the East Bronx with three vendors and 6,000 vehicles, as required by state and local law. In November 2022, DOT released a new procurement to continue shared e-scooter, e-bike, and other forms of micro mobility services when the pilot ends in 2023. In addition, e-moped share has proliferated in NYC and DOT has implemented a regulatory framework for these services.

Under the direction of senior program staff, this candidate will be responsible for: performing tasks required to identify technically viable sites for potential bike share and shared mobility stations including fieldwork, drawing review, permit coordination, and vendor deployment; updating program databases with accurate site information; coordination for temporary events and public safety emergencies, including station deactivation and reactivation, and temporary and permanent station relocations; liaising between DOT, other City agencies, and private contractors regarding matters pertaining to bike share and shared mobility services; conducting inspections of bike share and shared mobility stations and micro mobility-share vehicles; helping to plan expansion of services into new neighborhoods and improvements to existing bike share and micro mobility-share service areas; production of maps using ArcGIS and Adobe Creative Suite and PowerPoint presentations; evaluating system patterns and trends using available data sources including online dashboards and Microsoft Excel; supporting outreach and correspondence tasks; performing difficult and responsible clerical operations; and related duties.

Minimum Qual Requirements

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Preferred Skills

Experience supporting the planning or oversight of a community based project in a major metropolitan area desired. Strong preference for candidates possessing great attention to detail, experience or demonstrated interest in transportation planning and policy, bike share, and/or cycling; ability to work collaboratively and inclusively and effectively communicate with all stakeholders.

To Apply

All resumes are to be submitted electronically.

Current City Employees: Please log into Employee Self Service (ESS) at https://hrb.nycaps.nycnet, follow the Careers link and search for Job ID# 580263.

All other applicants: Please go to www.nyc.gov/careers/search and search for Job ID# 580263.

If you do not have access to a personal computer: Please visit your local public library. Most public libraries have computers available for use. No phone calls, faxes or personal inquiries permitted. Only those applicants under consideration will be contacted. For more information about DOT, visit us at: www.nyc.gov/dot.

Public Svc Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at StudentAid.gov/PSLF.

Hours/Shift

35hrs

Work Location

55 Water Street, NY, NY

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

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