Job description

Job description

General

Maintaining professional relationships with the clients, their families, case managers and SCI staff members at all times.

Demonstrate flexible and efficient time management while performing scheduling duties as part of a scheduling team.

Understand and perform proper use of the scheduling system as it relates to your position

Report any concerns which may affect the care of any client to your supervisor.

Send a email to the management team and the owner of your report that list what your work duties you did during your shift.

Scheduling

Ensure all shifts are filled in timely manner following proper procedures and always utilizing recurring

Monitor and fill the open shifts daily/weekly to a level which allows clients appropriate coverage.

Fill all shifts while keeping down the distance to homes, overtime, low margin and whether the worker has been there before

Fill shifts at regular pay rates unless given approval from office manager

Know and understand the proper procedure for inputting new clients into the scheduling system.

Maintain client and employee schedules changes in an accurate and timely manner

Inform all parties (employee, client, client representative) of changes to the schedule

Document in the scheduling system appropriately all changes and concerns regarding clients/employees

Report client and employee issues to Office Manager

Assist and guide the Scheduling Assistants to work toward office achieving its goals

Field Staff

Work to reduce employee turnover

Interview and recruit caregivers

Work with office manager to get all new hires files complete

Be familiar with and follow proper procedure regarding reporting any safety issues/workers compensation matters.

Educate all field staff continuously of company policies and procedures

Report discipline issues to Manager and assist as needed with discipline notices verbal or written

Ensure field staff understand their schedules and job for each assigned shift

Remind field staff of in-services provided and required

Schedule meetings for any necessary write-up’s

Report all unsolved problems

Clients

Maintain optimal customer service at all times

Assure new/existing clients information is accurate in the system

Inform SCI management of clients moving off and on service and document appropriately

Fill client requests in a timely and professional manner according to the client’s needs

Follow HIPPA regulations regarding client confidentiality

Participate in activities to improve vendor/client relations in and outside the office

Document in client notes updates in a timely manner

Update SCI management with changes which involve their schedule

On-Call

Participate in rotation of weekend and holiday on-call to meet SCI needs

You are responsible to fill shifts when a call off arises and can’t find staff to cover.

Be responsible for the coordinating, planning and documenting of employee and client schedules during non-office hours

Prepare for on-call by getting status of any situations which could develop during non-office hours

Fill all shifts while keeping distance to homes, overtime, low margin and whether the worker has been there before

Ensure all changes are completed and documented properly in scheduling system and in the on-call book/log

Communicate and seek assistance for all client/employee problems and concerns to your supervisor as the situation dictates.

The On Call Coordinator responsibilities consist of office work related to management policies and general business operations of Senior Check-In. and it’s customers, and includes the exercise of discretion and independent judgment with respect to matters of significance, as such, the job is clearly considered an exempt administrative employment position.

Job Type: Part-time

Pay: $14.00 - $16.00 per hour

Benefits:

• Flexible schedule

Schedule:

• Day shift
• Evening shift
• On call
• Weekends only

Supplemental pay types:

• Bonus pay

Experience:

• Customer service: 1 year (Preferred)

Work Location: On the road

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