All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Days Off from Day One
• Student Loan Repayment Program
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support
• Pet Insurance*
• Debt-free Education* (Certifications and Degrees without out-of-pocket tuition expense)

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift: Monday to Friday, business hours

Location: Orlando

The community you’ll be caring for:

• Faith based & mission driven organization
• Central Florida’s premier multi-specialty medical group
• Comprehensive Employee Benefits such as Educational Reimbursement
• CREATION Health employee wellness and lifestyle programs
• Positive working climate to support a work life balance

The role you’ll contribute:

Under the direction of the campus Site Leader, the Office Support Specialist is responsible for all scheduling and clerical duties within Radiation Oncology. Essential duties include scheduling specialized procedures, making appointments for patients according to established department protocols, verifies insurance eligibility and benefits and re-verification applicable to patient’s visit. Duties will also include providing excellent customer service via phone and in person, referring callers to the appropriate departments. This individual will procure pertinent medical records and update the patient chart for clinic visits. The incumbent must work collaboratively with all clinical service staff in support of direct patient services. The Office Support Specialist serves as a point of contact with other internal and external departments with the goal of fostering an environment which promotes the patient experience. This individual must be highly flexible with the ability to accommodate changing needs of the department. Willingness to work at any Radiation Oncology department within AdventHealth Tri-county. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

The value you’ll bring to the team:

• Demonstrates through behavior AdventHealth’s Core Values of Integrity, Compassion, Balance, Excellence, Stewardship and Teamwork as outlined in the organization’s Performance Excellence Program.

• Daily prepares to begin work immediately, by being at workstation as scheduled by department leadership to offer continuous patient service and be available for all clinical partners’ registration needs. Maintains schedule flexibility and effective time management by monitoring time and attendance to limit use of unauthorized overtime.
• Greets all customers (patients, guests, families, staff, physicians, vendors, etc.) in a compassionate and helpful manner while extending exemplary customer service and assistance as needed. Answers telephones, within (3) rings using scripted greeting, and responds to inquiries within and appropriate time-frame. Reviews physician orders to verify patient’s name, date of birth, diagnosis, ordering physician’s name and ensure orders have been signed by ordering physician. Maintains open line of communication with patients, leadership and clinicians when delays occur, or issues arise.
• Creates new patient packets of pertinent forms as required by the hospital and department. Queues all patients upon arrival to department as needed. Captures patient ID photos and enters demographic information as needed.
• Performs eligibility and benefits verification and re-verification applicable to patient’s visit. Uses utmost caution that authorizations and pre-certifications are correct and as accurate as possible to avoid rejections and/or denials. Maintains a current and thorough knowledge of utilizing online eligibility and pre-certification tools made available.
• Screens and continually assists all incoming telephone calls and visitors to ensure routing to appropriate personnel within department and hospital in an accurate and timely fashion. Monitors patient wait and registration times. Enables center to achieve current standard of patient wait times.

The expertise and experiences you’ll need to succeed:

Required:

• Ability to use discretion when discussing personnel/patient related issues that are confidential in nature.
• Ability to respond to ever-changing matrix of hospital needs and act accordingly.
• Strong multi-tasking skills; able to assimilate and react appropriately to a variety of stimuli incoming at one time.
• Computer skills including outlook, Microsoft, Word and Excel.
• Minimum of one (1) year of customer service experience

Preferred:

• Bi-lingual (English required and Spanish preferred), both written and verbal communication
• Knowledge of Electronic Health Records (EHR)
• Experience working with and obtaining insurance authorizations.
• Read and understand medical terminology
• One to two years of customer service in a medical office setting
• High School diploma or equivalent