Job description

Are you looking for a career that focuses on your community & customer care and offers competitive pay, employee support & career growth opportunities? Come and work for a company that values community, family, and our employees.
R.H. Foster Energy, LLC is seeking an office manager to be responsible for customer service and the flow of daily office operations in the customer service group. The office manager works with Corporate Credit to reduce past due debt while maintaining customer business/accounts. The officer manager will also supervise and lead the customer service representatives to ensure customers, both internal and external, receive accurate and excellent service.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Maintains office services by organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions.

Provides historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records.

Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement.

Designs and implements office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments.

Completes operational requirements by scheduling and assigning employees; following up on work results.

Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends.

Maintains office staff by recruiting, selecting, orienting, and training employees.

Maintains office staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.

Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

Contributes to team effort by accomplishing related results as needed.

Conducts Performance Reviews

Works delinquent accounts for payment and/or payment arrangements.

Posts daily payments and adjusts (credit and debit) fees if necessary (branch-specific).

Researches problem accounts for accurate resolution.

Assists Customer Service Representatives (CSR's) with difficult accounts and problem resolution.

Supervises the CSR's in processing inventory receipts, movements and withdrawals, as well as reconciling deliveries and percentage of product remaining on the truck. Also supervises the CSR's in the processing of liquid product inventory (in/out).

Leads CSR's by example in providing excellent service.

Processes weekly payroll of CSR's and delivery personnel.

Maintains credit hold list (branch-specific).

Identifies and makes payment arrangements for COD customers.

Acts as a liaison for RHF when discussing accounts with existing and potential customers.

Assists CSR's in answering phones and responding to customer requests.

Changes customer delivery terms as needed.

Organizes, performs and supervises office operations and procedures such as posting, filing, typing, and requisitioning of supplies.

Talks with customers by phone or in person to receive orders for products, services, or changes in services provided.

Sets up and maintains current information in the customer files.

Sets up budgets, pre-buy and fixed pricing contracts with customers and enters the information into the computer.

Reconciles accounts for customers.

Reconciles customer payments and driver cash ups.

Reviews, codes and forwards purchase/expense invoices to Accounts Payable for payment.

Receives/generates credit applications from prospective customers and forwards to Corporate Credit.

Creates month-end reports, and special reports as requested for management review.

Produces and mails customer invoices and/or statements.
SUPERVISORY RESPONSIBILITIES
Directly supervises 4 to 6 employees in the Office. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Associate degree or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
SAFETY
The employee in this job must be knowledgeable about and follow the R. H. Foster, LLC safety policies and procedures, and must be constantly alert to his or her personal obligation to observe safe operating procedures at all times.
CUSTOMER SERVICE
The employee in this job must exemplify and promote the R. H. Foster, Inc. total commitment to "Excellence in Service" to every customer, both internal and external.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk. The employee is occasionally required to stand; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is occasionally exposed to fumes or airborne particles and risk of electrical shock. The noise level in the work environment is usually moderate.
Computer Skills
To perform this job successfully, an individual should have knowledge of Contact Management systems; Database software; Internet software; Inventory software; Spreadsheet software and Word Processing software.
NOTE: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job.

RH Foster is an Equal Opportunity/Affirmative Action employer. All qualified applicants are considered for all positions without regard to race, color, religion, sex, ancestry or national origin, age, sexual orientation, marital status, disability, protected veteran status or any other legally protected status.

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