Job description

Apollo Plumbing Inc. is a small local plumbing company located in Elk River. We are looking for an experienced customer service representative and dispatcher to fill the role of a Part Time Office Manager. The Office Manager oversees the day-to-day operations of the office while providing exceptional customer service, answering phones and email, dispatching new orders and scheduling service calls throughout the Twin Cities Metro area plus any additional duties as assigned. This is a fast-paced, dynamic atmosphere and the Office Manager must have the ability to adapt quickly and effectively to an ever-changing environment.

Responsibilities:

• Answer high volumes of inbound calls and emails
• Troubleshoot customer questions, concerns or complaints
• Dispatch work orders
• Initiate communication with customers, vendors and plumbers via phone, email or text
• Work with home warranty companies to approve plumbing repairs
• Invoicing, AP & AR, customer billing
• Data entry and filing
• Processing deposits
• Pulling permits from municipalities across the metro area

Qualifications:

• Education: High School Diploma or equivalent
• Strong organizational skills
• Ability to work independently and efficiently with attention to time management
• Ability to remain calm and focused in an ever-changing, fast paced environment
• General knowledge of Microsoft Word and Excel required
• QuickBooks experience preferred
• Knowledge of Google Workspace preferred
• Previous experience in dispatching or office administration preferred
• Basic knowledge of accounting preferred
• Some plumbing knowledge is helpful but not required

Will train the right candidate!

Requirements:

• 2 or more years of customer service experience
• A strong understanding of the Twin Cities Metro area and major roads and highways
• Ability to prioritize and manage multiple tasks simultaneously with strong attention to detail
• Strong written and verbal communication skills
• General knowledge of Microsoft Word and Excel required

This position is three days per week; Monday, Tuesday and Friday, but must have flexibility to occasionally work 4 to 5 days per week as needed. Hours of operation are M-F 8a-4:30p. Starting wage is $20/hour.

Job Type: Part-time

Pay: From $20.00 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Elk River, MN 55330: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Customer service: 2 years (Preferred)
• Administrative experience: 1 year (Preferred)

Work Location: One location

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