Guest Services & Tour Reservations Agent:

Do you enjoy guest services, assisting people planning their vacations? We are looking for someone who has a passion for excellent customer service & desire to share, for what is for many, a visit of a lifetime, to Adventures at Sea in Panama City Beach, Florida. As our weekend Guest Services & Tour Reservations Agent, you will coordinate administrative and reservations office services such as booking reservations, coordinating general business activities, and appointment-setting and other administrative activities for a Martha’s Vineyard tour company. Fun, business-casual work environment

Job Type: Part-time/Full-Time/Seasonal

Work Location: Adventures at Sea Marina, 5709 North Lagoon Drive Panama City Beach, Florida

The essential functions include, but are not limited to the following:

• Answering phone incoming sales calls and booking tour and transportation reservations.
• Responding to emails for booking tours and transportation reservations.
• Posting to Social Media
• Coordinates and implements general office services such as appointment-setting,, and other administrative activities.
• Assisting customers with selecting their best tour options
• Coordinating reservations with manager and tour guide drivers.
• Interprets and communicates operating policies
• Assists with special events planning
• Participating in all-new associate training
• Operates computer to access e-mail, electronic calendars, and other basic office support software
• Uses various software applications such as booking software.
• Working Weekends and holidays is a must!

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Customer Service or hospitality experience
• Good knowledge of the Shell Island, Panama City Beach and surrounding area.
• Good computer and app use skills are a must!
• Effective Phone, Computer, Reservations and Communications Skills, as well as email, text & chat as needed.
• Proficient in Microsoft Office suite of products, and working knowledge of computers and information systems
• Organizational skills
• Has and is proficient with smartphones
• High School Diploma or GED (Two years college or equivalent work experience preferred) But not necessary will train the right candidates.
• Good oral and written communication skills

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. The noise level in the work environment is usually moderate.

Marketing and Social Media Experts (will need some experience in Photo shop, WordPress, Web development) can train right candidates