Job description
Mecklenburg County is a rural community nestled between the mountains and shore of Virginia. It borders North Carolina, is central along the border, and is home to water recreation on the John H. Kerr Reservoir/Buggs Island Lake.
Mecklenburg County Department of Social Services is one of the Commonwealth of Virginia’s 120 local departments of social services. Our purpose is to ensure that our most vulnerable citizens experience sustainable safety, food security, healthcare, self-sufficiency, and permanency. We are a locally-administered, state-supervised agency in partnership with the Virginia Department of Social Services.
This recruitment effort is intended to fill multiple vacancies in the capacity of Office Associate III. Mecklenburg County Department of Social Services is seeking highly-motivated individuals with a desire to provide quality customer service in the space of administrative and programmatic support functions.
This is an office/clerical position. The incumbent will work in a client-centric environment with a service-minded scope and in a manner to assist administrative and program staff. Moreover, the incumbent will be immersed in a broad variety of office and program support activities that require the application of some administrative and program knowledge.
General work tasks include but not limited to:
Mecklenburg County Department of Social Services is one of the Commonwealth of Virginia’s 120 local departments of social services. Our purpose is to ensure that our most vulnerable citizens experience sustainable safety, food security, healthcare, self-sufficiency, and permanency. We are a locally-administered, state-supervised agency in partnership with the Virginia Department of Social Services.
This recruitment effort is intended to fill multiple vacancies in the capacity of Office Associate III. Mecklenburg County Department of Social Services is seeking highly-motivated individuals with a desire to provide quality customer service in the space of administrative and programmatic support functions.
This is an office/clerical position. The incumbent will work in a client-centric environment with a service-minded scope and in a manner to assist administrative and program staff. Moreover, the incumbent will be immersed in a broad variety of office and program support activities that require the application of some administrative and program knowledge.
General work tasks include but not limited to:
- Types or transcribes correspondence, memos, minutes, reports, or originals from rough draft, clear copy, recordings, shorthand, or notes.
- Composes routine correspondence and memos.
- Proofreads written and numerical documents.
- Sets appointments for interviews or meetings.
- Records inventory, statistical, or fiscal data in a variety of formats and compiles informational reports as needed.
- Handles or contributes to reports and other documents, including fiscal and personnel documents of intermediate scope and impact.
- Provides information to customers regarding programs, policies, and rules of the department; handles inquiries from others regarding services.
- Performs research in automated and paper systems.
- Sets up and organizes files.
- Purges records.
- Maintains filing systems.
- Troubleshoots minor computer problems sufficient to resolve or submits service requests; calls in trouble tickets.
- May provide guidance and training to other clerical staff and office volunteers.
- Prepares purchase orders and other internal documents.
- Processes items for payments and handles petty cash.
- Assists in the provision of emergency shelter operations (required).
- Operates a motor vehicle to obtain mail and complete other tasks when vehicular travel is necessary.
- Performs other tasks as assigned.
Minimum Qualifications
- Considerable knowledge of: office and administrative practices, policies, and procedures as related to assigned program and office support activities; spelling, grammar, and punctuation; office terminology, procedures, and equipment technology and office software programs; and, mathematics to calculate percentages, formulas, and averages to solve mathematical problems. Some knowledge of: elementary bookkeeping and accounting.
- Skill in: operating a personal computer, printer, scanner, and a variety of standard office machines and equipment. Some skill in performing basic maintenance of computer system and general office equipment to include some troubleshooting of automation equipment problems.
- Demonstrated ability to: organize information and develop/maintain records in various formats; communicate effectively both orally and in writing; follow written and oral instructions; multi-task; establish and maintain effective working relationships with coworkers, customers, other public and private agencies, and the general public, sometimes under stressful situations; collect and disseminate information; make computations with speed and accuracy; file alphabetically or numerically; proofread; type from clear copies or drafts; make minor decisions in accordance with regulations and established practices; advise and interpret policies and procedures in researching and resolving inquiries, requests, and complaints; and, act as a leader to other clerical staff.
- Willingness to assist in the provision of emergency shelter operations
- Possession of a valid driver’s license or the ability to obtain one immediately upon hire
Preferred Qualifications
High school diploma supplemented with related clerical or administrative experience in social services or related field OR any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
Special Requirements
The incumbent must possess a valid driver’s license upon employment.
Further, employment is contingent upon satisfactory results of a fingerprint-based criminal history check and the Department of Social Service’s Child Abuse and Neglect Central Registry check. Other background check(s) prior to employment may be required.
Mecklenburg County Department of Social Services is an equal opportunity employer.
We honor the Commonwealth’s veteran’s hiring preference.
Further, employment is contingent upon satisfactory results of a fingerprint-based criminal history check and the Department of Social Service’s Child Abuse and Neglect Central Registry check. Other background check(s) prior to employment may be required.
Mecklenburg County Department of Social Services is an equal opportunity employer.
We honor the Commonwealth’s veteran’s hiring preference.
Special Instructions to Applicants
This website should provide a confirmation receipt when an application/resume is submitted for consideration.
Interviews are based solely on the information within the application/resume.
Please refer to your RMS account for the status of your application/resume for this position.
Applicants are encouraged to provide a thorough list of work experience and qualifications on the application/resume.
Applications/resumes for this position must be submitted electronically through this website. Mailed, emailed, faxed, or hand-delivered applications will not be accepted.
Interviews are based solely on the information within the application/resume.
Please refer to your RMS account for the status of your application/resume for this position.
Applicants are encouraged to provide a thorough list of work experience and qualifications on the application/resume.
Applications/resumes for this position must be submitted electronically through this website. Mailed, emailed, faxed, or hand-delivered applications will not be accepted.
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