ATTENTION ALL ALASKA RESIDENTS!

The Department of Transportation and Public Facilities (DOT&PF) Alaska Marine Highway System (AMHS) is looking for an Office Assistant 4 to help us Keep Alaska Moving!

What you will be doing:

This position serves as the primary contact for AMHS programs and client reservations as well as customer service response. This position uses the computer to accomplish job duties for correspondence, reservations, and manifesting passengers, cabins and vehicles and is also responsible for all specialty programs authorized by AMHS.

The primary functions of this position are responding to customer inquiries and complaints via email: managing and facilitating travel for all specialty programs ensuring contracts are valid and up to date and supervision of two Office Assistants who facilitate travel.

Our organization, mission, and culture:

The mission of the Alaska Marine Highway System is to provide safe, reliable and efficient transportation of people, goods and vehicles among Alaska communities, Canada and the lower 48, while providing opportunities to develop and maintain a reasonable standard of living and high quality of life, including social, educational and health needs.

The benefits of joining our team:

You will be exposed to a fun, friendly, fast-paced and supportive working environment where your people skills, organizational skills and attention to detail will be highly valued while maintaining the ability to grow professionally.

The working environment you can expect:

Our office in Juneau is conveniently located at the AMHS DOT&PF building, 6858 Glacier Highway, Juneau with plenty of parking and centrally located in Juneau for quick commute to work as well as close by facilities that provide ample food and refreshments.

Who we are looking for:

Any combination of education and/or experience that provides the applicant with the core competencies of:

• Customer service - must have interpersonal and people skills.
• Positive and outgoing personality.
• Able to deal with angry and upset individuals in a professional manner.
• Proficient in business writing and strong oral communication skills.
• Able to multi-task with frequent interruptions while remaining calm, organized and accurate.

Minimum Qualifications

High school diploma or the equivalent.
AND
One year of office work experience providing a broad range of clerical support that includes performing reception duties, answering routine questions on services or products, retrieving information from electronic or hard copy files, recording expenditures and receipts, or typing routine correspondence.

Special Note:
"High school diploma equivalent" means one of the following: 1) a G.E.D.; 2) completion of any basic adult education course equivalent to 480 class hours (16 weeks at 30 course hours per week); 3) acceptance in full standing by an accredited college or university; 4) highest grade of school completed plus an amount of paid or volunteer experience that totals 12 years and includes basic clerical tasks such as greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments, making change, or maintaining logs.

Some positions in this class may require the incumbent to operate motor vehicles. Such positions require that the applicant possess a regular Alaska driver's license and be 18 years of age or older.

Some positions in this class may require skill in typing. Recruitment and selection may include this requirement.

Additional Required Information

**NOTE: PLEASE READ THE FOLLOWING CAREFULLY**

LEGAL EMPLOYMENT
The State’s online recruitment system, Workplace Alaska, requires applicants to certify that they have a legal right to accept employment in the United States. It is the responsibility of the employee to maintain the appropriate documentation to accept or continue legal employment. The State of Alaska does not function in the role as an employer sponsor.

A cover letter is NOT required for this position. Your complete application, including supplemental questions, will be used to determine which applicants will advance to the interview phase of the recruitment and selection process.

SUPPLEMENTAL QUESTIONS
This recruitment utilizes a supplemental questionnaire as part of the application process. These questions may be a mix of written, multiple choice, and select all that apply questions. The answers you provide to the questions will be an opportunity for you to tell us about your experience and/or education. The answers will be used to determine which applicants will advance to the interview phase of the recruitment and selection process; please be as thorough and accurate as you can.

DOCUMENTS REQUIRED AT TIME OF INTERVIEW

• Three (3) professional references with current contact information.
• A copy of your most recent two performance evaluations or two professional recommendations.

THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY
Please be sure to check our residency definition to determine if you qualify.

WORK EXPERIENCE
When using work experience not already documented in your application, please provide the employer's name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported, and minimum qualifications are clearly met. Work experience needed to meet the minimum qualifications must be documented in the application. If the application does not support minimum qualifications, the applicant may not advance to the interview and selection phase of the recruitment. A resume will not be used to determine that minimum qualifications have been met for the position in which you are applying.

NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.

EDUCATION
If post-secondary education is required or is used as a substitution to meet the minimum qualifications, it is required to complete the Education section of your Profile. If you have not obtained a degree, please indicate the number of credit hours earned in the Units Completed field. Copies of transcripts will be required at time of interview but may also be attached to the application.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION
Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.

RECRUITMENT NOTICE
This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

EEO STATEMENT
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.

APPLICATION NOTICE
You can ONLY apply for this position through the Workplace Alaska website or via hard-copy application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hard-copy application to successfully apply. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska "How to Apply" webpage, found here: http://doa.alaska.gov/dop/workplace/help/

Contact Information

The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.

For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an orientation video from Division of Retirement and Benefits. (Please note this video is specifically designed for new State Employees.)

Insurance Benefits

• Health insurance, which includes employer contributions toward medical/vision/dental
  • The following employee groups are under AlaskaCare Benefits administered by the State: See http://doa.alaska.gov/drb/programs/index.html for additional information.
    • AVTEC
    • Confidential
    • Correctional Officers
    • Marine Engineers
    • Mt. Edgecumbe Teachers
    • Supervisory
    • Unlicensed Vessel Personnel/Inland Boatman's Union
    • Exempt employees (not covered by collective bargaining)
  • The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information.
    • General Government
    • Labor, Trades and Crafts
    • Public Safety Employees Association
    • Masters, Mates & Pilots
• Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)

• Group-based insurance premiums for
  • Term life (employee, spouse or qualified same sex partner, and dependents)
  • Long-term and short-term disability
  • Accidental Death and Dismemberment
  • Long-term care (self and eligible family members)
  • Supplemental Survivor Benefits
• Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses

Retirement Benefits

• Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS)
• Matching employer contribution into a defined contribution program (new employees)
• Employer contribution into a defined benefit or defined contribution program (current employees)
• Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security
• Option to enroll in the Alaska Deferred Compensation Program
• Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options

Paid Leave & Other Benefits

• Personal leave with an accrual rate increase based on time served
• Eleven paid holidays a year
• Gym discounts at participating fitness providers in multiple locations throughout the state.

See http://doa.alaska.gov/drb/ghlb/employee/health/gymListing.html for additional information