Zito is looking for a NOC technician to help provide 24 x 7 x 365 support for the network. The ideal candidate will need prior NOC experience and be capable of multi-tasking in a fast-paced environment; this includes prioritizing, troubleshooting, and responding to alerts/alarms according to the standard operating procedures. In this constantly changing environment, the individual will need to be motivated, flexible, and a self-starter with a positive attitude to face the challenges of a high energy organization. This position may require evening, night and/or weekend hours to include holidays.

• Monitor and troubleshoot a converged (voice, video, data) network by interpreting alarms/logs/etc. and drive issues to resolution.

• Provide accurate log/ticketing of incoming calls/tickets/alarms and subsequent conversation/troubleshooting

• Work and escalate issues/network events internally and externally with various providers/vendors

• Provide excellent customer service and technical support to a variety of clients

• Responsible for network connectivity of over 6,000 devices

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Basic knowledge of TCP/IP

• Basic knowledge of WAN and LAN hardware and technology

• Basic knowledge of Cisco/Juniper

• Tenacious problem solving skills, strong attention to detail and results orientation

• Knowledge of telecom products and services

• Ability to communicate orally and in writing in a clear and straightforward manner

• Ability to handle multiple projects and tasks

• Ability to use personal computer and software applications (i.e. Word, Excel, etc.)

• Ability to work in self-disciplined environment

• Well organized with good time management skills

Submit resumes to: cgist@zitomedia.com