Job description
NIGHT AUDITOR
Are you someone who likes having fun at work and enjoys being part of a collaborative team? We are looking for motivated and hard-working individuals who are committed to providing first class customer service. If you want to be valued and make a difference at work, apply today! Our company offers an engaging work environment and a full line of great benefits to those who qualify!
Responsible for maintaining the high quality of service offered to guests including the posting of guest room charges and assisting in guest needs.
This position reports to the Front Office Manager, retains relationships with peers and all other departments within the company, maintains relationships with current and prospective residents, and maintains relationships with suppliers, vendors, and others serving the Company or the property.
As a Night Auditor on our team, you will complete a variety of tasks which will include:
- Check-ins and check-outs and makes reservations for guests.
- This is an Overnight Position from 11:00pm - 7:00am
- Ensures guests privacy.
- Sells and up-sells hotel facilities and services.
- Keeps desk area stocked with necessary materials.
- Operates as cashier for guests, responsible for own bank and accuracy of it.
- Information center for guests and hotel in general.
- Posts charges from outlets and ensures overall proper payment.
- Using Night Audit checklist and runs close-out reports and back-ups.
- Assists Breakfast Attendant with setting up breakfast area in the morning when needed.
- Other duties as assigned by management.
The position is ideal for someone with the following experience and qualities:
- High School Diploma or Equivalent. Some college preferred.
- Previous Night Audit experience strongly preferred.
- Minimum 2 years consecutive customer service experience.
- Ability to perform tasks requiring sustained repetitive motion and/or fine motor skills.
- Ability to speak, read, write and understand English.
- Ability to communicate clearly and effectively with guests regarding all aspects of their hotel stay.
- Ability to perform basic arithmetic, including the use of percentages.
- Ability to interact with guests and other employees in a courteous, empathetic, and discreet manner.
- Ability to understand and execute all safety and emergency procedures (i.e. fire, crowd control, inclement weather, and bomb threats).
- Ability to handle cash and credit transactions.
- Ability to use basic office equipment (i.e. automated front desk systems, telephones & calculators).
- Ability to move freely within front desk area.
- Ability to stand for long periods of time.
- Ability to maintain regular and punctual attendance.
- Ability to adhere to Embassy Suites grooming standards.
- Ability to exemplify Embassy Suites Service Excellence.
BENEFITS
:
- Full Benefits - Medical, dental, vision, life, short/long term disability, flex spending and more
- 18 days of Paid Time Off
- Paid Holidays
- 401k + Match
The Embassy Suites, Rockford Riverfront is owned and operated by Gorman & Company. Gorman is a trusted partner in the community, specializing in downtown revitalization, the preservation of affordable housing, workforce housing, and the adaptive reuse of significant historic buildings.
Equal Opportunity Affirmative Action Employer
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