Job description

Data Center Customer Operations Technician IV

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best in class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Job Summary: This role entails completing repairs, corrective maintenance, resolving incidents, and routine installations.

Responsibilities

• You will use your critical-thinking skills, while working with a close-knit team, to deliver outstanding service working in one of our 200+ data centers around the world

• You will complete the training program required to perform this role in a timely manner

• You will demonstrate your keen people advocate and diligent skills to address, and prioritize, customer concerns while documenting the steps you use to resolve the problem

• Your ability to configure the assembly of equipment to hold our customer's servers and equipment to ensure proper cooling

• Ability to interpret, implement and solve circuits and, when vital, advance issues to your Networking team

• You’ll be eager to learn, and advance your knowledge of, circuit test sets crafted to measure the result of high information at high digital speeds

• You are capable of lifting up to 50 lbs. and are agile in manual dexterity (climb, stoop, et.) to rack and stack equipment, as an example, with or without accommodation

• Your flexibility to work an off-schedule, fill in for workmates, respond to emergencies, etc.

• Installs/Tests/Modifies sophisticated connections with fiber/cables

Qualifications

• 1+ years experience

• Preferred: Comptia A+, Network+, Server+, CCNA, CCIE, CCNP, BICSI

• High School Diploma

• BERT and SONET test equipment

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Night shift

Ability to commute/relocate:

• Miami, FL 33132: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: One location

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