Job description
Description
Department: Sales
The above description is intended to describe the duties of an employee in general terms and does not necessarily describe all duties.
EEO POLICY STATEMENT:
Department: Sales
Supervisor's Title:Distribution Sales Manager – North America
FLSA: Exempt
Schedule: Monday through Friday
Essential Duties and Responsibilities
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Provide HAGS Representatives with first-class service in the areas of products, prices, order management, technical support, promotions, complaints/claims, spare parts and other issues that the customer needs help with.
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Act as the focal point internally for their designated customers. This means:
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Answer incoming calls and emails from our customers/distributors, within 24 hrs max
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Register orders, claims and handle other documentation, within 48 hrs max
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Manage and coordinate documentation for customer proposals internally and to the customer/distributor. Within agreed timescales.
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Monitor designated customer claims for designated customers and expedite where necessary
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Help develop and enhance our relationships with our customers to identify new business opportunities and grow sales.
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Contribute to the department's overall ability to provide the best possible results, services and customer satisfaction.
Knowledge, Skills and Abilities
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Have the customer in focus and a high sense of service. Take responsibility for all their customers problems and do utmost to resolve them. -
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Effective internal and external communication skills, good communication skill in English (both verbally and written). Be proactive when feasible but responsive at all times with a sense of urgency when required.
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Self-driven, team player, innovative, service-oriented.
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Have technical and financial/commercial understanding.
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Good systems and IT skills.
Requirements
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At least 5 years of experience in Customer support. -
USA base – you must be willing to travel regularly across the region
Working Conditions
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Normal office environment or may be exposed to noise if working in a production area.
The above description is intended to describe the duties of an employee in general terms and does not necessarily describe all duties.
EEO POLICY STATEMENT:
PlayPower, Inc. provides equal employment opportunity (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. PlayPower, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
PlayPower, Inc. expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, or veteran status, improper interference with the ability of PlayPower, Inc.’s employees to perform their expected job duties is absolutely not tolerated.
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